Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tracy Cade

Cypress,TX

Summary

Well-rounded Implementation Specialist skilled in multitasking on complex projects. Knowledgeable handling project assessments, technical systems implementations and troubleshooting. Currently pursuing an MBA in IT management as well as an internship opportunity to expand skills and gain valuable real-world experience.

Overview

16
16
years of professional experience

Work History

Implementation Specialist

Omnicell Technologies
Mountain View, CA
09.2019 - Current
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs over 7 projects.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Documented specialized data and requirements to address business demands.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.

Implementation Analyst

Becton Dickinson
San Diego, CA
04.2017 - 09.2019
  • Worked with stakeholders and partners to gather, analyze and define requirements.
  • Communicated with stakeholders and partners to gather requirements and information.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Frequently inspected production area to verify proper equipment operation.

Combat Medic (68W)

U.S. Army Reserve Command
Houston, TX
04.2010 - Current
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.

Education

Bachelor of Science - Business Administration W/conc in MIS

Southern New Hampshire University
Hooksett, NH
12.2022

Skills

  • Attention to Detail
  • Organizational Skills
  • Technical Troubleshooting
  • Tracking and Documentation
  • Friendly and Patient
  • Troubleshooting Network Issues
  • Interpersonal Skills
  • Training Materials Development
  • Resolving Problems and Incidents
  • Collaborative Team Player
  • Highly Professional
  • MySQL

Timeline

Implementation Specialist

Omnicell Technologies
09.2019 - Current

Implementation Analyst

Becton Dickinson
04.2017 - 09.2019

Combat Medic (68W)

U.S. Army Reserve Command
04.2010 - Current

Bachelor of Science - Business Administration W/conc in MIS

Southern New Hampshire University

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Tracy Cade