TRACY BANACH

(Laid off with severance- financial workforce reduction)

• Built and maintained strong, trust-based relationships with assigned accounts, throughout all levels of the customer’s organization. Served as the primary point of contact and advocate for customer needs internally, for over 70 customers.
• Ensured execution excellence by collaborating with internal stakeholders (e.g., all post sale operations teams, to resolve issues and deliver on service commitments as outlined in the customer’s SOP). Recovered $37K in uncollected revenue.
• Identified growth opportunities, upsell, cross-sell, and renewal opportunities. Work closely with Sales on expansion strategies and support pricing discussions as needed. Increased book of business by 36%.
• Conducted in-depth supply chain analyses, identifying key areas for improvement and developing data-driven solutions to streamline operations. Created automated reports to track customer loads through pickup to final container return.

• Implement innovative technology solutions to enhance client supply chain performance and satisfaction
• Pioneered innovative supply chain strategies, leveraging advanced software solutions to drive operational efficiencies and cost reductions for diverse clientele
• Fostered strong client relationships as a motivational speaker, emphasizing the strategic importance of supply chain optimization and partnership building
• Conducted in-depth supply chain analyses, identifying key areas for improvement and developing data-driven solutions to streamline operations.

(Laid off with severance- financial workforce reduction)

• Streamlined global logistics, slashing ocean container costs from $25K to $2.7K and recovering $300K in duties through strategic compliance initiatives
• Originated tech advancements, integrating new freight platforms with ERP systems and serving as logistics/compliance SME for SAP implementation
• Managed $20M annual budget for international transportation and compliance, driving significant cost reductions while ensuring regulatory adherence
• Orchestrated cross-functional teams to optimize import/export operations across ocean, trucking, air, and small parcel shipments.

(Moved HQ to Houston)

• Enhanced global ISO tank fleet for hazardous chemicals, achieving $125K leasing cost savings and 100% regulatory compliance through process automation
• Managed $5M annual budget for equipment, logistics, and maintenance, ensuring on-time in-full shipping through strategic S&OP meetings with manufacturing
• Oversaw maintenance and compliance for global fleet transporting Class 8 chemicals, including CS2, NaHS, and SCl, maintaining safety standards
• Led cross-functional initiatives to align product availability with customer demands, fostering seamless coordination between manufacturing and logistics.

(Company went bankrupt and closed)

• Director Inventory Management & Logistics: Promoted
• Optimized supply chain efficiency through lean practices, reducing defects by 35% and significantly improving operational efficiency
• Cultivated strategic vision for operations, ensuring consistent execution through leadership and expertise in 3PL management and e-commerce integration, overseeing $3.6M in stock and enhancing procurement processes
• Instituted ERP system implementation, streamlining $5M order management for B2B and B2C, integrating EDI connections with major retailers
• Drove lean management practices, yielding substantial improvements in supply chain efficiency by 25% and a marked reduction in defects.

(Laid off with severance- workforce reduction)

• Revolutionized logistics operations through strategic initiatives, significantly improving cost-effectiveness and operational accuracy across global supply chain
• Launched logistics transformation, slashing international freight costs by $1.2M and implementing a Free Trade Zone program for $600K savings
• Revamped ocean freight processes, halving contract finalization time and reducing shipment inaccuracies by 4.3% through a global customer database
• Fostered cross-functional partnerships to develop and implement a comprehensive freight consolidation program, yielding substantial cost savings.

(Transitioned to FT ACCO employee)

• Established SOPs, ensuring seamless coordination between global teams and clients
• Enhanced data accuracy by 18% through KPI creation, fostering operational excellence
• Led global logistics projects, improving data accuracy and streamlining client service processes, resulting in enhanced operational efficiency by 11% and client satisfaction
• Initiated ERP platform selection, revolutionizing operations across multiple continents and driving substantial improvements in global supply chain management.

(HQ moved to FLA- laid off with severance)

• Director of Import Operations: Promoted
• Oversaw C-TPAT Tier 3 certification and organized trade compliance training
• Developed and executed supplier relationship management programs, implementing KPIs that drastically improved on-time deliveries to over 98%
• Conducted cross-functional SIOP meetings, driving improvements in forecasting accuracy by 8% and reducing average delivery lead time by 5 days
• Spearheaded procurement and vendor management, delivering $3.2M in freight savings and $2M in 3PL savings for $300M business
• Implemented SAP-integrated order tracking system, halving errors and enhancing global operations efficiency.

(Laid off- company sold and liquidated)

Director of Operations: Promoted
Purchasing/ Customer Service Manager: Promoted
Inventory/Distribution Manager: Promoted
• Negotiated a multi-year fixed warehousing rate for the largest customer, achieving a cost reduction of $4.52M, showcasing strategic cost management and negotiation skills.
• Spearheaded margin and revenue growth initiatives, increasing gross margin by 10% and revenues by 17% through pricing and cost savings strategies, demonstrating ability to drive profitability.
• Led the restructuring of customer delivery operations, enhancing on-time shipping accuracy from 8.5% to 98.5%, which significantly boosted customer retention and satisfaction.