Summary
Work History
Education
Skills
Timeline

Tracie Houser

Portland,OR

Summary

Dynamic Senior Manager bringing many years of Human Resource and retail experience providing guidance on a variety of topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.

Work History

Guest Services Senior Manager-Hiring Specialist

Ronald McDonald House Charities- Non-Profit
Portland, OR
12.2018 - Current
  • Talent recruiting specialist responsible for full cycle hiring partnered with HR. Forecasting staffing needs for multiple departments and sourcing quality candidates.
  • Provided leadership and coordinated with multiple teams and departments to provide exceptional guest experience for families and patients in 76-room lodging facility, partnering with Oregon Health and Sciences University (OHSU) Hospital.
  • Navigated program and process closure due to Covid, developed modified operations systems in the interim and re-opened all program and processes improved accessibility serving our population.
  • Project manager and excellent communicator to diverse groups.

Volunteer

CASA & Portland Youth Builder's
Portland, Oregon
07.2007 - Current
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Planned and delivered numerous activities and special events.
  • Conducted mock interviews and provided constructive feedback for youth’s seeking employment

Retail Store Manager

STARBUCKS COFFEE COMPANY
Portland, OR
09.2001 - 08.2018
  • HR technical skills include but not limited to: behavioral interviewing, training new and veteran employees, performance coaching, performance reviews, scheduling, payroll and labor management.
  • Financial assessment of P&L statement, identifying opportunities for revenue growth and implementing plans on how to achieve results using SMART goals.
  • Talent Resource Lead. Planned and coordinated reoccurring hiring fairs.
  • Managed multi-unit store organization, maintenance and purchasing functions.

Education

MBA - Management Business Administration

Concordia University, Portland, OR
12.2016

BA - Psychology

Humboldt State University, Arcata, CA
08.2003

Skills

  • Guest services management
  • Project management specialist
  • Diversity specialist
  • Microsoft Suite
  • HRIS

Timeline

Guest Services Senior Manager-Hiring Specialist - Ronald McDonald House Charities- Non-Profit
12.2018 - Current
Volunteer - CASA & Portland Youth Builder's
07.2007 - Current
Retail Store Manager - STARBUCKS COFFEE COMPANY
09.2001 - 08.2018
Concordia University - MBA, Management Business Administration
Humboldt State University - BA, Psychology

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Tracie Houser