Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tracey  Meadows

Tracey Meadows

Fayetteville,NC

Summary

Currently seeking employment to implement years of Call center phone to phone and face-to-face in the professional field. To include diversity in both health and non-medical environment also experienced Human Resource capacity. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Competent in document digitization, office modernization and data organization for enhanced productivity. Organized and efficient Data Entry Clerk with at least One year of experience in data organization. Also, trained in word processing as well as Multi-talented in smoothly handling office administration support tasks; work to support group efforts to meet critical deadlines. Responsible Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated professional offering proficiency in entry combined with strong critical and analytical thinking skills. Personable team player with exceptional customer service abilities. Committed to continuous, self-directed learning. Detail-oriented Professional resolve with customer retention skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Professional position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to manage out come goals

Overview

16
16
years of professional experience

Work History

Data Entry Specialist

Apex Temp Agency
Raleigh, NC
09.2015 - 09.2017
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Sorted documents and maintained organized filing process.
  • Sent completed entries for evaluation and final approval.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Created and maintained data entry logs to track data entry activities.
  • Coded and processed applications into required electronic formats.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Compiled data and reviewed information for accuracy prior to input.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Developed and maintained databases to store customer information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Maintained files, records and chronologies of entry activities.
  • Collated and organized data entry documents into filing systems for easy access.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Identified data entry errors and reported to necessary departments.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.

RA/Mental health Technician

Strategic Rehabilitation Center, psychiatric
08.2014 - 09.2015
  • Hospital setting [night shift] Monitoring up to 36 residents and filing documents of records [therapists, doctors, nurse, etc.]
  • Initiate written records of shift logs concerning various scheduled individual residential activities
  • Translate written records to electronic shift reports logs of medical, incidents, family visits, residents achievements as rehabilitation goals draw near , etc.
  • Nurse assistance while attending to patients to ensure safety of both nurse and Patients
  • Checked and monitored vital signs, and managed/observed patient behavior to chart later.
  • Escorted 20-36 patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Maintained patient records on all present residents under care , documenting changes in patient condition.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support..
  • Participated in recreational activities to assist in patient recovery.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Representative

Towers Watson
12.2014 - 08.2015
  • OneExchange - Funding Department, Aetna/Humana (Call Center Customer Service, Knowledge of managed care Insurance
  • Medicare & Medicaid, HRAS
  • Authenticating all calls,
  • Generated Call notes per accounts of the member's call.
  • Educate retirees, and disabled Customers concerning coverage advantages and website navigation
  • Call de-escalations, Cold/warm transfers
  • Fill requests for mail or faxed reimbursement forms
  • Accurate verify Reimbursement contributions and funding Research and resolutions
  • give knowledge of History and schedule(d) payouts on retiree accounts
  • Assisting Participants with re-submissions and denied claims
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Gathered, organized and input information into digital database.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales

Call Center Assistance Representative

Humana
01.2010 - 01.2014
  • Project change in 12/2014 [listed above][Training], Health Insurance Xerox-Cary, NC Receiving inbound calls
  • Insurance enrollment
  • Assisting retirees and permanent new employees
  • Assisting Humana members with account information
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Excellent communication skills, both verbal and written
  • Identified issues, analyzed information and provided solutions to problems

Burlington Coat Factory
06.2012 - 02.2013
  • Move new merchandise from shipping floor and receiving to store floor
  • Maintain all department, merchandise and store fixtures
  • Assist customers in product information, store layout and ensuring a great shopping experience

Student Internship

Carter's Medical Billing and Consulting
07.2009 - 08.2009
  • Medical Billing and Coding Externship - 180 Hours, Appeals/Medical Assessment Letters
  • Insurance verification
  • Payment posting with Advanced Medical Software
  • Outbound calling
  • Filing, Entry-Genworth Contractor
  • Trained in Completion/Identification production of Mortgage Insurance application
  • Correcting all input data concerning documents to Insurance loan underwriters'
  • Trained in classifying Documents electronically, scanned or emailed
  • Maintain quota productions & day totals set in place by company policies toward customersatisfaction base and needs
  • Customer base ranges all over the united states including local areas in NC

Receptionist

Carestone Assisted Living
09.2007 - 07.2008
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Receptionist

Ryla Teleservices
10.2007 - 02.2008
  • Responsibilities not limited to front lobby; answering, directing and responding to inbound call needs
  • Greeted all guests such as Mayor of Georgia, Project clients, employee candidates
  • Set appointments, made call backs, and followed up on all inquiries
  • Assist HR in hiring operations, filing and compiling candidate records
  • Acted in an administrative capacity
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered central telephone system and directed calls accordingly.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Answered phone promptly and directed incoming calls to correct offices.

Technical Customer Service Representative

Xerox
01.2002 - 01.2008
  • IT trained in troubleshooting smart phones
  • Educate Members concerning their health plan
  • With trained knowledge of Medicare and Medicaid
  • Website use and navigation
  • Every call is documented with accuracy
  • Towers connections
  • Master settings
  • Calibrating smart phones and its location to systems at Sprint
  • Establishing tickets
  • De-escalating and customer resolves
  • Tracker system and locating outages for Merchandise Team
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Provided primary customer support to internal and external customers.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Developed and implemented preventive maintenance procedures.
  • Recommended products to customers, thoroughly explaining details.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Support

Veritude Staffing
10.2006 - 07.2007
  • Greeted new and returning residences and families, guests
  • Enforced safety policy of front lobby
  • Conducted tours of facility with potential residential customers and their families
  • Acted in administrative capacity to Assisting General Manager, staff
  • De-escalations, and call authentications
  • Assisting retirees and permanent new employees
  • Customer-care in resolving, troubleshooting, and critical decision making or problem-solving skills
  • Handled up to 50 per day in inbound calls with estimated 15-20 outbound calls (a few requested call backs) to assist health insurance customers
  • Navigation through multiple window applications simultaneously so to accurately inform customers
  • Teach insurance customers in understanding all aspect of their chosen health policy
  • How to navigate insurance website successfully?

Education

Master's of Theology - Biblical Theology

College of The Open Bible
Greenville, SC
05.2022

No Degree - Continuing Education in Medical Billing & Coding

Miller - Motte College
Raleigh/Cary, NC
03.2012

Certificate of Ministry - The Gospel Ministry of Jesus Christ

College of The Open Bible
Greenville, SC
06.2011

Certificate/Diploma - Billing

Lincoln College of Technology
Marietta, GA
09.2009

GED -

Stall HS N
North Charleston, SC
04.1985

High School Diploma -

Burke HS
Charleston. SC
06.1984

Skills

  • Customer Service Record Maintenance, Administrations,
  • Medical Terminology
  • De-escalation,
  • Data-Entry
  • Analytic Issue resolve
  • Microsoft Excel, Word, Power Point, Outlook, Excel, Ever note, One Note
  • Call Center Customer Support-inbound/out

Timeline

Data Entry Specialist

Apex Temp Agency
09.2015 - 09.2017

Representative

Towers Watson
12.2014 - 08.2015

RA/Mental health Technician

Strategic Rehabilitation Center, psychiatric
08.2014 - 09.2015

Burlington Coat Factory
06.2012 - 02.2013

Call Center Assistance Representative

Humana
01.2010 - 01.2014

Student Internship

Carter's Medical Billing and Consulting
07.2009 - 08.2009

Receptionist

Ryla Teleservices
10.2007 - 02.2008

Receptionist

Carestone Assisted Living
09.2007 - 07.2008

Customer Service Support

Veritude Staffing
10.2006 - 07.2007

Technical Customer Service Representative

Xerox
01.2002 - 01.2008

Master's of Theology - Biblical Theology

College of The Open Bible

No Degree - Continuing Education in Medical Billing & Coding

Miller - Motte College

Certificate of Ministry - The Gospel Ministry of Jesus Christ

College of The Open Bible

Certificate/Diploma - Billing

Lincoln College of Technology

GED -

Stall HS N

High School Diploma -

Burke HS
Tracey Meadows