Tonya Short
Hillsboro,AL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
Work History
Warehouse Packer
EFP
08.2022 - Current
- Prepared and checked hundreds of outbound shipments for accuracy daily.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Reviewed orders to verify products met specifications.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Worked with customers to pack items according to specific desires and requirements.
Shift Manager
McDonald's Restaurant
04.2022 - 08.2022
- Managed 8 to 10 employees each shift while serving from 180 to 300 customers per day while maintaining quality service and accurate orders.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance
- Tracked receipts, employee hours, and inventory movements
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
Shift Manager In Training
McDonald's Restaurant
04.2021 - 05.2022
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Lawrence County High School
Moulton, AL05.2006
Certified Manager Certification - Managment
Licenses & Certifications
Decatur, AL04.2022
Skills
- Product Sales and Promotion
- Cash Register Operations
- Directing Team Members
- Money Transfers
- Business Intelligence
- Operations Management
- Labor and Food Cost Control
- Opening and Closing Procedures
- Delegating Work
- Customer Service
- Energetic and Enthusiastic
- Train Employees
- Health and Safety Regulations
- Manage Budgets
- Greet Guests
- Meeting Production Goals
Timeline
Warehouse Packer
EFP
08.2022 - Current
Shift Manager
McDonald's Restaurant
04.2022 - 08.2022
Shift Manager In Training
McDonald's Restaurant
04.2021 - 05.2022
High School Diploma -
Lawrence County High School
Certified Manager Certification - Managment
Licenses & Certifications
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