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Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Quote
Timeline
Tommy Heard

Tommy Heard

HR Intern
Rockwall
Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Grasps company initiatives quickly as stocker and cashier, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Moreover, Trustworthy and dedicated worker with 8 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History

Sales Representative

Spectrum
2020-11 - Current
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Delivery Driver

Pizza Hut
2018-08 - Current
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Handled customer concerns and issues effectively by communcating and initiating on their behaves.
  • Followed all company policies and procedures during shift.

Shuttle Driver

Toyota Of Richardson
2019-06 - 2019-08
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from their location.
  • Transported passengers safely along prescribed routes according to tight schedules.

Retail Sales Associate

Target
2015-12 - 2018-07
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Food Clerk

Dairy Queen
2014-04 - 2016-11
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Prepared beverages and filled food orders for customers.
  • Maintain good hygiene and accomplish every order and task as a fryer and burger maker

Box Mover

Toyota Of Richardson
2015-06 - 2015-07
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Arranged items at destination according to customer requests and instructions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Kept storage areas organized, clean and secure to fully protect company assets.
Education

High School Diploma

Community High School
2014-08 - 2016-06

Bachelor of Science Human Resources Development

Texas Tech University
2017-08 - Current
Skills

Team Player

High social awareness

Organizational Development

Logistics knowledge

Safety and compliance

Customer-oriented

Customer service

Verbal and written communication

Flexible and Adaptable

Excellent work ethic

Leadership

Responsible

Computer skills

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
  • Awarded “Employee of the Month” in January 2018 at Target.
  • Got promoted to supervise a team of staff members at Dairy Queen my second year as a fry cook.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline

Sales Representative

Spectrum
2020-11 - Current

Shuttle Driver

Toyota Of Richardson
2019-06 - 2019-08

Delivery Driver

Pizza Hut
2018-08 - Current

Bachelor of Science Human Resources Development

Texas Tech University
2017-08 - Current

Retail Sales Associate

Target
2015-12 - 2018-07

Box Mover

Toyota Of Richardson
2015-06 - 2015-07

High School Diploma

Community High School
2014-08 - 2016-06

Food Clerk

Dairy Queen
2014-04 - 2016-11