Experienced Client Success Director with over 18 years of experience in B2B and B2C Industries. Excellent reputation for resolving problems and improving customer satisfaction.
Leadership and senior-level relationship owner of 3 clients (U.S
News Top-Ranked World Hospital System / Cleveland Clinic | Large Insurance Company / Medical Mutual | Largest Paint Manufacturer in World / Sherwin Williams)
Accountable for largest portion of agency’s monthly recurring and yearly project revenue totaling $2.5M
Insight and development of executive-level presentation of client’s key competitors to establish comparisons and benchmark goals related to awareness to determine appropriate client media investment
Agency Vice President
ATTANE, Formerly LINKMEDIA
Independence, OH
05.2018 - 11.2021
Lead and guide total client service team of 10 (2 Account Directors | 7 Account Supervisors | 2 Account Executives)
Oversee and support client roster totaling 35 across 4 focused verticals (Senior Living | Self-Storage | Addiction | Omni Local Residential)
Accomplished agency digital marketing monthly recurring and project revenue growth from $3M in 2018 to $9M by 2020
Increased current client revenue, accomplishing 60% YOY revenue increase thru new service offerings and current program upsells
Tasked with achieving agency targeted client retention rate of 85% and with current yearly rate of 89%
Development of new client Google Data Studio dynamic reporting in conjunction with analytics team, making efforts and results clearer to clients
Discovery and insight from reports have led to real-time view of goals, return on marketing efforts, and tactical strategy
Established new digital marketing roadmap approach that allowed clients to fully understand overall tactical approach and budgets required to drive KPI and business goals
Created roadmap has led to integrated product offerings and higher-value client engagements
Creation of new client collateral presentations expressing value proposition of agency solutions and services
Instituted concept and messaging around not only understanding and driving success for clients through digital marketing core KPIs such as website traffic, leads, and qualified leads but also discussing overall client business objectives (CBO)
Provide direction and participation on top 15 clients’ revenue accounts when developing and presenting quarterly and yearly business results presentations and meetings to client executive leadership teams
Individually discuss yearly, as well as quarterly, with each client service team member to develop achievable goals to not only help agency grow but also help their professional growth objectives
Client Account Director
Storage Vertical
04.2017 - 05.2018
Lead point of contact for day-to-day communication of clients for Self-Storage vertical
Direction and implementation of website and digital marketing program results
Provided leadership, strategic direction, and management for all online marketing channels including Paid Media (PPC) and Search Engine Optimization (SEO), Email, Social Media, and Display Advertising
Focused on growing vertical revenue, client retention, online marketing channel performance improvement, and attribution.
Founder/Strategic Digital Marketing Consultant
TABLETURN MARKETING
Westlake, OH
04.2016 - 04.2017
Account management/consultant for digital-online marketing
Helped develop and execute company’s marketing plans against defined marketing strategies
Direction and implementation of day-to-day digital marketing activities and programs
Provide leadership, strategic direction, and management for all online marketing channels including Paid Search, Search Engine Optimization (SEO), Email, Social Media, and Display Advertising
Core focus on growing channel revenue, account management for digital agencies, and improvement of online marketing channel performance and attribution.
Agency Vice President Business
PURE VISIBILITY
Ann Arbor, MI
01.2013 - 01.2016
Functional areas of include sales, marketing, project management, company leadership, new product development, and partnership development
Direct day-to-day marketing activities and future pipeline growth for all new business lead generation
As Vice President of Business Development and Marketing identify and acquire revenue opportunities for new and upsell opportunities for existing customers
Structured strategic proposals negotiate business terms and closed sales transactions
Leverage digital marketing knowledge and experience to efficiently manage sales and project lead teams to maximize client expected returns on engagement and upsell of product suites for agency thru measurable positive results
Documented and ensured internal project team members understand scope and goals of clients.
Search and Media Business Development Director
ROSETTA, A Publicis Company
Cleveland, OH
01.2008 - 01.2013
Reported directly to Search and Media Business Lead Partner and manage 3-person team, with 2 director-level reports
Identify revenue opportunities with new and existing customers
Structure strategic proposals negotiate business terms and close sales transactions
Direct day-to-day activities and future planning for all new business lead generation.
E-Commerce Marketing Manager
TTI FLOORCARE, Hoover and Dirt Devil
Solon, OH
01.2005 - 01.2008
Made websites more robust and consumer-friendly and growing previously informational sites into revenue generators
Define project scope and objectives, develop work plans, and fulfill role of manager/coordinator for multiple and concurrent initiatives
Synthesize/integrate disparate information, establish order from confusion and develop workable solutions for differing levels of customers (both retail channel partners and direct retail), management, and co-workers.
Education
Bachelor of Science - Business Administration & Entrepreneurial
Fairleigh Dickinson University, Madison, NJ
Deans Honors List
Skills
Strategic Planning
Customer Service
Executive Leadership
Process Improvement
Business Development
Leadership and People Development
Annual Planning
Market Research
Lead Generation
P&L Responsibility
Certification
Business Development | Client Relations | Account Management | Market Analysis | Marketing Strategy | Sales Forecasting | Strategic Planning | Online Digital Marketing Attribution | International Business | Vendor Relations | Project Management | Salesforce
Timeline
Vice President - Account Director - Adcom Group
11.2021 - Current
Agency Vice President - ATTANE, Formerly LINKMEDIA
05.2018 - 11.2021
Client Account Director - Storage Vertical
04.2017 - 05.2018
Founder/Strategic Digital Marketing Consultant - TABLETURN MARKETING
04.2016 - 04.2017
Agency Vice President Business - PURE VISIBILITY
01.2013 - 01.2016
Search and Media Business Development Director - ROSETTA, A Publicis Company
01.2008 - 01.2013
E-Commerce Marketing Manager - TTI FLOORCARE, Hoover and Dirt Devil
01.2005 - 01.2008
Fairleigh Dickinson University - Bachelor of Science, Business Administration & Entrepreneurial
Business Development | Client Relations | Account Management | Market Analysis | Marketing Strategy | Sales Forecasting | Strategic Planning | Online Digital Marketing Attribution | International Business | Vendor Relations | Project Management | Salesforce
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