Kingsley Jerald
IT Specialist
Trichy,TN
Summary
Seeking a career in business development sector to get a position of responsibility, using professional skills and efficiency to communicate ideas and views and commit myself for achieving organizational objectives with the team effort and performance. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
IT Specialist
HCL Technologies
Chennai
04.2022 - Current
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees more than 300 employees in ticket
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to all technical support needs.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
- Maintained servers and systems to keep networks fully operational during peak periods
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Senior Process Associate
Cognizant Technology Solution
Chennai, TN
01.2018 - 01.2021
- Key responsibilities included for Aetna insurance Company as credentialing Analyst
- Initial credentialing, Credentialing process for US Doctors (all States)
- Check all formalities - license, insurance and other work history (CV) details
- Reject doctors file if any fraudulent or any adverse action happened for last 5 years
- Call and confirm details with doctors if details are missing or incorrect
- Get it touch with office manager for proper details are given
- Confirming with doctors if any details needed
- Giving resolution at time of Escalations
- Managing their entire accounts and check their details often and reject files if any miscommunications is given
- Trained new Hires in team as well.
- Identified modifications to processes and procedures that would promote better efficiency.
- Met month-end reporting objectives and deadlines
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Process Specialist
TCS Siruseri
Chennai, TN
10.2014 - 07.2016
- Roles and Responsibilities:
- Researched, Analyzed, and reported keyword optimization and trends
- Monitored and analyzed campaigns to determine success
- Regularly updated and managed company website
- It’s US voice process (TDO) (Nielson) – will have database of US marts and markets were will do complete research whether sell liquor in particular store then will collide entire data and send it to other team
- Used to do 100-150 calls to store details given in database
- Will maintain entire database of team members
- Worked with team to design organic campaigns to increase client website traffic and sales.
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
Education
M.B.A - Marketing & Finance
Karunya School of Management
Coimbatore, TN 01.2016 - 01.2018
B.Com - Commerce
St.Joseph’s College
Trichy 01.2011 - 01.2014
Higher Secondary - Commerce
Bharathidasan University
Trichy 01.2011 - 01.2011
High School Diploma -
Campion Anglo-Indian Hr.sec School
Trichy 01.2009 - 01.2010
Skills
Technical Skillsundefined
Accomplishments
- 68.4%
- Campion Anglo-Indian Hr.sec school, Trichy
- Certifications: 2017
- Digital Marketing
- Max Value Academy
- Achievements and Awards:
- Appreciated by the TCS GEMS group for my efforts towards the progression and completion of the reports on time
- Team Coordinator & Member in TEE team(initiative started in our team in TCS)
Additional Information
I am Currently doing my Certification and courses in Devops and Cloud
I Am doing my cloud and Devops Certification
I very much interested in learning Devops for a very long period - Just Going to complete it in months time
Timeline
IT Specialist
HCL Technologies
04.2022 - Current
Senior Process Associate
Cognizant Technology Solution
01.2018 - 01.2021
M.B.A - Marketing & Finance
Karunya School of Management
01.2016 - 01.2018
Process Specialist
TCS Siruseri
10.2014 - 07.2016
Higher Secondary - Commerce
Bharathidasan University
01.2011 - 01.2011
B.Com - Commerce
St.Joseph’s College
01.2011 - 01.2014
High School Diploma -
Campion Anglo-Indian Hr.sec School
01.2009 - 01.2010
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Dan WyszynskiDan Wyszynski
Senior Mortgage Loan Closer at HCL Technologies/HCL Lending ServicesSenior Mortgage Loan Closer at HCL Technologies/HCL Lending Services
Sudhanshu ShekharSudhanshu Shekhar
Director at HCL Technologies/HCL America Inc.Director at HCL Technologies/HCL America Inc.
Weihong ChenWeihong Chen
Software Developer at HCL TechnologiesSoftware Developer at HCL Technologies
Senthilkumar TSenthilkumar T
BUSINESS OWNER at SHAMI AQUA FARMSBUSINESS OWNER at SHAMI AQUA FARMS