Tiana Drake
Atlanta,GA
Summary
Experienced program management professional with a demonstrated history of successfully leading cross-functional teams and delivering project success. Skilled in strategic planning, risk management, and resource allocation to ensure efficient project execution. Recognized for adaptability, problem-solving skills, and fostering collaboration among team members to achieve desired outcomes. Proficient in optimizing processes and aligning initiatives with organizational objectives to drive business growth and success.
Overview
8
8
years of professional experience
Work History
Program Manager - Automotive CRM Campaigns
Publicis Groupe
03.2024 - Current
- Managed a $10M+ CRM initiative for a leading automotive brand, resulting in a 22% increase in customer retention rates
- Led multidisciplinary teams (strategy, analytics, creative, data, and technical) to execute complex projects on time and within scope
- Developed innovative campaign strategies informed by customer insights, driving engagement and boosting ROI by 15%
Project Manager - Telecommunications Social Media Account
Publicis Groupe
04.2023 - 03.2024
- Spearheaded social media strategy and content production for a telecommunications leader, achieving a 71% audience engagement increase within one quarter
- Coordinated teams across creative and production to deliver high-quality content under tight deadlines
- Introduced performance tracking systems that improved campaign effectiveness and informed future initiatives
Project Manager - Brand Advertisement
Publicis Groupe
10.2022 - 04.2023
- Managed integrated marketing campaigns across OOH, direct mail, digital partnerships, concert venues, and commercials for a top-tier client
- Improved brand visibility and engagement metrics, contributing to a 30% increase in consumer awareness
- Collaborated with cross-functional teams to ensure seamless project delivery, meeting all KPIs and timelines
Operations Manager / Project Manager
Heart of Vinings Dentistry
01.2018 - 09.2022
- Managed a team of 25 professionals, driving operational efficiency and achieving a 98% collection rate
- Redesigned billing, reporting, and compliance processes, reducing administrative errors by 40%
- Conducted regular quality assurance audits, ensuring adherence to healthcare industry standards
Founder & Project Management Consultant
Drake Management LLC
01.2017 - Current
- Founded a boutique consultancy specializing in entertainment project management, delivering tailored solutions to high-profile clients
- Delivered multimillion-dollar projects on time and within budget, earning a 100% client satisfaction rate
- Provided strategic consulting to improve workflows, reduce costs, and enhance operational efficiency for creative and corporate clients
Education
Bachelor of Arts - Business Administration (Concentration: Project Management)
Strayer University
10-2019
Skills
- Leadership & Team Management
- Strategic Campaign Development
- Data-Driven Decision Making
- Budget & Financial Oversight
- Process Optimization
- Stakeholder Engagement
- Risk Management
- Problem-solving
- Detail-oriented
- Project management
Accomplishments
- Increased social media engagement by 71% in one quarter through innovative content strategies.
- Achieved a 98% collection rate by redesigning operational processes in a healthcare setting.
- Delivered a $10M+ CRM initiative for a leading automotive brand, driving a 15% ROI boost and a 22% increase in retention.
Timeline
Program Manager - Automotive CRM Campaigns
Publicis Groupe
03.2024 - Current
Project Manager - Telecommunications Social Media Account
Publicis Groupe
04.2023 - 03.2024
Project Manager - Brand Advertisement
Publicis Groupe
10.2022 - 04.2023
Operations Manager / Project Manager
Heart of Vinings Dentistry
01.2018 - 09.2022
Founder & Project Management Consultant
Drake Management LLC
01.2017 - Current
Bachelor of Arts - Business Administration (Concentration: Project Management)
Strayer University
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