Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Rodriguez

Yuba City,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tree Service Groundsman

Mountain F. Enterprises
06.2022 - 02.2023
  • Organized materials, tools, and equipment to supply team members.
  • Operated shredding and chipping equipment and fed limbs and brush into machines.
  • Identified plant diseases and researched methods for mitigation.
  • Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.
  • Followed safety protocols in accordance with OSHA standards and good practices for tree care.
  • Advised company and public on tree care and identification.
  • Performed routine cleaning and repairs, increasing longevity of tools and equipment.
  • Followed safety regulations and company procedures to safeguard personnel and equipment.

General Manager

AJ's Sandwiches
06.2015 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in recruiting, hiring and training of team members.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Reported issues to higher management with great detail.

Customer Service

Bishop's Pumpkin Farm
09.2014 - 11.2014
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Education

No Degree - Health And Physical Education

Yuba College
Marysville, CA
06.2017

High School Diploma -

Marysville High School
Marysville, CA
06.2015

Skills

  • Computer Literacy
  • Business Management
  • Inventory Control
  • Budgeting
  • Recruiting
  • Administrative Experience
  • Strategic Planning
  • Sales Management
  • Staff Development
  • Risk Management
  • Market Analysis
  • Profit and Loss Accountability

Certification

  • Electrical Hazards Awareness Program - Valid through July 2023
  • Utility Line Clearance Arborist Training (Sponsored by PG&E/Butte Community College/Mountain F. Enterprises - Completed July 2022
  • Certified Professional Restaurant Manager

Timeline

Tree Service Groundsman

Mountain F. Enterprises
06.2022 - 02.2023

General Manager

AJ's Sandwiches
06.2015 - Current

Customer Service

Bishop's Pumpkin Farm
09.2014 - 11.2014

No Degree - Health And Physical Education

Yuba College

High School Diploma -

Marysville High School

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Thomas Rodriguez