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Summary
Work History
Skills
Education
Giovanni Hernandez

Giovanni Hernandez

Customer Service Expert and Tech Enthusiast
Dallas
Summary

Reliable bilingual individual known for attention to detail and a strong affinity for systems and effective communication. Considered talented employee ready to tackle any responsibility with pleasant demeanor and a can-do attitude. Offering outstanding verbal communication, writing, and time management skills. Eager to support business and customer needs by leveraging 9 years of experience and strong administrative expertise.

Work History

Regional Facilities Coordinator

Industrious
2021-11 - 2022-03
  • Maintained physical condition of 8 offices across Texas and provided support to Central and West US regions, applying available resources and personnel to achieve safe, clean and functional environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Pushed contractors and vendors to complete projects within specified timelines.
  • Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
  • Established database of local contractors and property manager approved vendors for department reference
  • Performed site visits to connect with local teams in order to provide optimal member experience

Senior Operations Associate

Industrious
2019-04 - 2021-11
  • Ensured polished, professional atmosphere for members and guests to feel proud and excited to work from every day.
  • Managed tactical operations for office in order to provide seamless day-to-day experience for members and teammates.
  • Maintained relationships with multiple vendors to host events that provided exposure for their product/company and offered exclusive partnerships/discounts to members and fellow Industrious locations.
  • Established network of teammates in local region to better collaborate on projects and help onboard new team members.
  • Collaborated with regional teammates to maintain average NPS of 85.
  • Partnered with Community Manager in sales efforts to achieve 100% occupancy within first year of location being open.
  • Acted as Interim Community Manager while team member was on maternity leave. During this time period, ensured sales and marketing goals were established and accurate revenue forecasting was delivered to national team.

Front Office Supervisor/Manager On Duty

Aloft Hotels
2017-09 - 2019-05
  • Encouraged improved interdepartmental communication with accounting, housekeeping, maintenance, and sales departments to provide optimal operations
  • Developed valuable relationships with guests and earned reputation for delivering exceptional customer service
  • Collaborated with staff to determine points of improvement and implement effective procedures to maintain highest level of guest service
  • Increased guest response rate and review score by 15% within first 6 months
  • Developed staff to proactive level of guest service in accordance with Marriott Global Brand Standards
  • Established and updated work schedules to account for forecasted guest occupancy and expected workloads.

Head Cashier/Cash Manager

Barnes & Noble Booksellers, Inc
2013-05 - 2017-09
  • Demonstrated effective leadership as key holding management and was accountable for imparting operational standards in new employees.
  • Adapted to changing environment by learning about and installing new systems.
  • Monitored customer preferences to determine focus of sales efforts and persuaded many to become repeat customers with membership program.
  • Executed full store remodel and oversaw reorganization of multiple zones.
  • Expanded customer base with social media advertisements for local events held in-store.
  • Oversaw group of 20 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
Skills

Administrative abilities

Analytical thinking

Business development

Communication Skills

Client service and support

Daily operations oversight

Flexibility

Organizational skills

Project coordination

Education

Bachelor's Equivalency Recording Engineering

The Recording Connection Audio Institute
2012-09 - 2013-04

No Degree Emerging Media And Communications

The University of Texas At Dallas
2011-08 - 2012-05

No Degree General Education

Western Texas College
2010-09 - 2011-05