Teresa Lucia Sanchez
Key West,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Server, Banquet Server and Bartender
Hilton Hotels Corporation
Key West, FL
08.2008 - Current
- Poured and prepared mixed drinks for over 50 plus customers daily and created new libations drawing in clientele.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer's event order.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained accurate cash drawer of $1000 - $5000 per shift.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Bussed and reset 6 tables per shift, working efficiently to keep dining room and work areas clean.
- Waited on up to 50 customers at bar and at 6-table bar area.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Canvadesign.
Customer Service Representative
Envoy Airlines
Key West, FL
02.2020 - 08.2021
- Maintained excellent call stats using scripts and effective communication skills to control calls.
- Check-in process at gates, ticket counter, and kiosks.
- Handling and tagging checked bags.
- Operational support
- Loading and unloading the aircraft
- Prepping and securing the aircraft for the next flight
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
- Entered customer interaction details in Sabre Global Distribution System to track requests, document problems, and record solutions offered.
Food Service Banquet Captain and Team Lead
Hyatt Centric Key West
Key Wet, FL
11.2013 - 07.2019
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Limited portion sizes and used garnishes to control food costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences at all stages by overseeing every area of outlets operations and events.
- Set schedules for event that needed one or more staff by planning and designating shifts and hours.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Accurately completed end-of-day financial tasks worth over $10,000.00 of cash and card transactions daily.
- Oversaw day to day activities of at least 10 (servers and bartenders) employees of hotel's outlets, fostering inspiring atmosphere to optimize employee experiences.
Frontline Teller
Keys Federal Credit Union
Key West, FL
12.2017 - 01.2019
- Handled various accounting transactions, like money orders, cashiers checks, deposits and withdrawals.
- Processed quarterly vault and ATM audits with zero error rate.
- Executed wire transfers, stop payments, and account transfers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Banquet Captain
Opal Key Resort Key West
Key West, FL
03.2021 - Current
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Provided exceptional service to guests by immediately addressing needs and requests.
Education
Bachelor of Applied Studies - Business Supervision And Management
The Collège of The Florida Keys
Key West, FL 05.2018 - 12.2021
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- CRM Software
- Customer Data Confidentiality
- Data Entry and Maintenance
- Cultural Awareness and Sensitivity
- Time Management
- Patient and Empathetic
- Team-Oriented and Cooperative
Certification
- Certified ServSafe with National Restaurant Association - Examination date 09/12/2019 - Date of expiration 09/12/2024.
- Entrepreneurship Certification.
- Business Specialist Certification.
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Banquet Captain
Opal Key Resort Key West
03.2021 - Current
Customer Service Representative
Envoy Airlines
02.2020 - 08.2021
Bachelor of Applied Studies - Business Supervision And Management
The Collège of The Florida Keys
05.2018 - 12.2021
Frontline Teller
Keys Federal Credit Union
12.2017 - 01.2019
Food Service Banquet Captain and Team Lead
Hyatt Centric Key West
11.2013 - 07.2019
Server, Banquet Server and Bartender
Hilton Hotels Corporation
08.2008 - Current
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