TERESA BYRD
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
Work History
Intensive Case Manager
COLUMBUS
05.2022 - Current
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Package Handler
FedEx: Ground
03.2020 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Support Coordinator
GEORGIA SUPPORT
09.2017 - 05.2022
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Explained medical care options to help families make informed healthcare decisions.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
Assistant Program Director
Pineland CSB
05.2015 - 08.2017
- Interacted with employees and clients to identify needs and requirements.
- Resolved problems, completed audits, identified trends and determined system improvements.
- Conducted performance reviews to provide feedback to staff for improvements.
- Developed and recommended policies and procedures for evaluating employees.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Evaluated treatment plans against individual goals and healthcare standards.
- Participated in professional growth programs to support special education improvement efforts.
Case Manger 2
Pineland CSB
05.2014 - 05.2015
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients. Participated in professional growth programs to support special education improvement efforts.
Instructional Aide
Pineland CSB
05.2012 - 05.2015
- Supported learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons and classroom activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Provided support to help clients with special needs learn and grow.
- Oversaw clients in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collated classroom materials to help instructors prepare for daily instruction and activities.
House Parent
Pineland CSB
08.2011 - 05.2012
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Administered medications subcutaneously, orally.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Tour Guide Mike
01.2009 - 08.2011
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoting superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Organizational Management
Ashford University
Clinton, IL06.2014
High School Diploma -
Metter High School
Metter, GA06.1995
Skills
- Annual Case Reviews
- Community Outreach
- Patient Engagement
- Home Visits and Inspections
- Case Planning and Management
- Electronic Charting
- Conflict Resolution
- Case Needs Assessment
- Client Advocacy
- Multitasking and Organization
Timeline
Intensive Case Manager
COLUMBUS
05.2022 - Current
Package Handler
FedEx: Ground
03.2020 - Current
Support Coordinator
GEORGIA SUPPORT
09.2017 - 05.2022
Assistant Program Director
Pineland CSB
05.2015 - 08.2017
Case Manger 2
Pineland CSB
05.2014 - 05.2015
Instructional Aide
Pineland CSB
05.2012 - 05.2015
House Parent
Pineland CSB
08.2011 - 05.2012
Customer Service Representative
Tour Guide Mike
01.2009 - 08.2011
Bachelor of Science - Organizational Management
Ashford University
High School Diploma -
Metter High School
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