Teresa Adams
Chesapeake,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
39
39
years of professional experience
Work History
Customer Service. Collections, Answering Phone.
Suffolk Pest Control
01.2019 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
Took Care of My Husband Who Had Stage 3 Cancer
Husband Lost His Battle None
01.2016 - 10.2019
- Cross-trained existing employees to maximize team agility and performance.
Accounts Payable Clerk/ Also Some A/r
Virginia Diner Incl
01.2004 - 01.2016
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Preschool Helper
Helper While My Kids Were In Preschool
09.1994 - 05.1999
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Arranged and organized classroom desks, chairs and supplies.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teachers manage bus loading and unloading.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Prepared reports and maintained administrative records.
- Laminated teaching materials to increase durability under repeated use.
- Administered and graded homework assignments and tests.
Credit Department
Smithfield Packing Company
06.1984 - 02.1999
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored accounts for signs of fraud and non-payment issues.
Education
No Degree - Cosmetology
Horizen School Hair Design
Hampton Virginia 1994
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Customer Account Management
- Understanding Customer Needs
- Needs Assessment
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Upselling Products and Services
- Calm and Professional Under Pressure
Timeline
Customer Service. Collections, Answering Phone.
Suffolk Pest Control
01.2019 - Current
Took Care of My Husband Who Had Stage 3 Cancer
Husband Lost His Battle None
01.2016 - 10.2019
Accounts Payable Clerk/ Also Some A/r
Virginia Diner Incl
01.2004 - 01.2016
Preschool Helper
Helper While My Kids Were In Preschool
09.1994 - 05.1999
Credit Department
Smithfield Packing Company
06.1984 - 02.1999
No Degree - Cosmetology
Horizen School Hair Design
Similar Profiles
Angela OwensAngela Owens
Office Manager at Rocket Pest Control/Bridges Termite & Pest ControlOffice Manager at Rocket Pest Control/Bridges Termite & Pest Control
Chase GarlickChase Garlick
Finance Manager at FM Services, LLC (dba: Fox Pest Control)Finance Manager at FM Services, LLC (dba: Fox Pest Control)
Pierce BaldwinPierce Baldwin
Regional Operations Manager at Aptive Environmental Pest ControlRegional Operations Manager at Aptive Environmental Pest Control