Summary
Overview
Work History
Education
Skills
Timeline
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Teneika Edwards

Teneika Edwards

Office Coordinator/ Patient Access Representative
Converse,TX

Summary

Highly skilled detail-oriented professional with outstanding customer service skills. Extensive background in computer technology, office administration and a high degree of diplomacy and problem-solving acumen. Seeking a position where my broad range of skills can be utilized to ensure high proficiency and success at every level.

Overview

10
10

Years of professional customer service

Work History

Inbound Customer Service Representative

KCI Medical
San Antonio, TX
11.2021 - 04.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Placed orders for wound vac supplies and equipment for patients and clinical providers
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions
  • Maintained organized and secure customer files to facilitate customer support and follow-up

Patient Access Coordinator

Lahey Medical Center
Burlington, MA
09.2020 - 04.2021
  • Documented and managed patient information using EPIC and
  • Meditech
  • Managed over 150 customer calls per shift
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Patient check-in and check-out.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Scheduling Coordinator

Comfort Home Care
Revere, MA
01.2018 - 11.2019
  • Answered high volume of incoming calls
  • Developed and updated scheduling policies covering all department activities
  • Worked with suppliers to maintain steady flow of materials and tools required for operation to meet established schedules
  • Ordered and stocked adequate materials to avoid shortages.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
  • Scheduled emergency nursing appointments with customers

Practice Coordinator

Digestive Health Associates
Stoneham, MA
01.2016 - 01.2018
  • Registered and scheduled new patients
  • Communicated with patients with compassion while keeping medica information private
  • Scheduled surgeries, consults, imaging studies and follow up appointments
  • Obtained insurance authorizations for medications and procedures
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Ordered all office supplies and kept check on inventory levels.

Education

Associate of Business Administration - Business Administration And Management

North Shore Community College
Danvers, MA
06.2018

Skills

  • Customer service
  • Front desk operations
  • Telephone triage
  • High-volume call centers
  • Call Documentation and reporting
  • Appointment scheduling
  • Knowledgebase software
  • Epic, Athena, Centricity, EClinicalWorks
  • Meditech, AllScripts and Cerner
  • MS Word, Excel, Outlook and Powerpoint
  • LiveChat
  • Insurance company knowledgeable
  • Prior authorizations and pre-certifications
  • Issue and Complaint Resolution

Timeline

Inbound Customer Service Representative

KCI Medical
11.2021 - 04.2022

Patient Access Coordinator

Lahey Medical Center
09.2020 - 04.2021

Scheduling Coordinator

Comfort Home Care
01.2018 - 11.2019

Practice Coordinator

Digestive Health Associates
01.2016 - 01.2018

Associate of Business Administration - Business Administration And Management

North Shore Community College

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Teneika EdwardsOffice Coordinator/ Patient Access Representative