Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tea Gillis

Katy,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company and team success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Customer Service Representative

Sitel
Katy, TX
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Completed customer applications and updated records to reflect current information.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

The UPS Store
Humble, TX
10.2020 - 09.2022
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Brand Ambassador

American Eagle Outfitters, Inc
Marietta, GA
11.2017 - 01.2020
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.

Education

GED -

Paulding Cobb Adult Education Center
Dallas
08.2017

Skills

  • Premium Collection
  • Critical Thinking
  • Resolving Customer Issues
  • Change Request Processing
  • Credit Card Reconciliation
  • Customer Service and Assistance
  • Knowledge Base
  • Business Management Principles
  • Accounting Techniques
  • Corporate Social Responsibility
  • Team Leadership
  • Financial Forecasting

Certification

  • Personal Lines Property & Casualty Insurance License, 2022-2024
  • Certified Operator, The UPS Store Franchise

Timeline

Insurance Customer Service Representative

Sitel
10.2022 - Current

Store Manager

The UPS Store
10.2020 - 09.2022

Brand Ambassador

American Eagle Outfitters, Inc
11.2017 - 01.2020

GED -

Paulding Cobb Adult Education Center

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Tea Gillis