Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tatyana Cooke

Tatyana Cooke

Durant,OK

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Keyholder

Goodwill Industries Of North Texas
06.2021 - 03.2025
  • Oversaw team of 16-22 employees.
  • Trained and mentored new employees.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created employee schedules to align coverage with forecasted demands.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Opened and closed store 5-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Processed cash, credit, debit, and check payments.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Trained team members in successful strategies to meet operational and sales targets.

Sales Associate

Goodwill Industries Of North Texas
06.2019 - 06.2020
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

High School Diploma -

Silo High School
Durant, OK
05.2018

Skills

  • Multitasking Strengths
  • Time Management
  • Sales Proficiency
  • Team Leadership
  • Good Communication Skills
  • POS Inventory System Operation
  • Administrative Duties
  • Microsoft Word
  • Participation Strategies
  • Problem Anticipation and Resolution
  • Manage Employees
  • Retail Industry Experience

Certification

Foundations of Project Management

Timeline

Keyholder

Goodwill Industries Of North Texas
06.2021 - 03.2025

Sales Associate

Goodwill Industries Of North Texas
06.2019 - 06.2020

High School Diploma -

Silo High School

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Tatyana Cooke