Tanya Sampson-Spencer
Insurance Producer
Hampton,GA
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Insurance Agent
SymmetryFinancial Group
Hampton , GA
08.2020 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 80%.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 20%
LPN
Correct Health LLC
Atlanta, GA
04.2007 - 11.2018
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers and discharges.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Performed functional assessments for admission and discharge.
- Made valuable contributions 10% growth to care-plan development and patient education processes backed by thorough research into client diagnoses.
LPN School Nurse
Healthcare Staffing Inc.
Alanta, GA
03.2005 - 04.2007
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Comforted and counseled patients and families throughout care process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Oversaw health services for school of 99% students and faculty.
Education
Associate of Science - Licensed Practical Nurse
Columbus Technical College
Columbus Ga03.1995
Associate of Science - Surgical Technology
Columbus Technical College
Columbus, GA01.1985
Associate of Science - Business Administration And Management
Berkeley College
Berkeley California06.1977
Skills
- Policy Feature Explanations
- Administrative Support
- Claims Reporting Systems
- Quote Information
- Verbal And Written Communication
- Customer Experience
Timeline
Insurance Agent
SymmetryFinancial Group
08.2020 - Current
LPN
Correct Health LLC
04.2007 - 11.2018
LPN School Nurse
Healthcare Staffing Inc.
03.2005 - 04.2007
Associate of Science - Licensed Practical Nurse
Columbus Technical College
Associate of Science - Surgical Technology
Columbus Technical College
Associate of Science - Business Administration And Management
Berkeley College
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