Tanikya Bean
Houston,USA
Summary
Dynamic customer service professional with extensive experience at Sutherland Global Services, excelling in remote support and problem-solving. Proven track record in managing high-volume inquiries and ensuring customer satisfaction. Skilled in insurance verification and adept at utilizing CRM systems to enhance service delivery. Strong communicator committed to delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Disney+ & Hulu Program
Sutherland Global Services
06.2025 - Current
- Provide technical and account support for Disney+ and Hulu streaming services.
- Troubleshoot billing, subscription, and streaming issues while ensuring customer satisfaction.
- Educate users on product features and guide them through app navigation and setup.
- Meet quality and performance goals in a high-volume contact center environment.
Customer Service Representative - Step Up For Students (Contract)
Sutherland Global Services
12.2024 - 05.2025
- Provided high-volume inbound call support assisting families with K-12 education scholarship applications.
- Guided parents through eligibility, documentation, and award status while ensuring FERPA compliance.
- Resolved inquiries with empathy, including funding, portal navigation, and troubleshooting.
- Maintained accurate case records and documentation.
Customer Service Representative
Multiplan, Inc.
01.2023 - 01.2024
- Delivered customer support for healthcare payors, providers, and patients.
- Assisted with claim resolution, eligibility inquiries, and benefit verifications.
- Handled confidential information with accuracy and compliance.
Patient Service Representative (Contract)
Talent Bridge
09.2021 - 08.2022
- Collected patient insurance information and processed billing remotely.
- Assisted patients with RX co-pay cards and intake forms.
- Handled 50+ daily inbound calls, transfers, and appointment scheduling.
- Maintained detailed patient records in digital systems.
Medical Assistant/Front Desk Coordinator
Texas Digestive Disease Consultants
Sugar Land, TX
09.2020 - 08.2021
- Assisted with in-office procedures and patient preparation.
- Scheduled patients, facilitated telehealth visits, and managed refill requests.
- Verified insurance coverage and processed billing statements.
- Maintained accurate patient records and charts.
Medical Assistant
Gastrointestinal Care Consultants
Houston, TX
07.2019 - 06.2020
- Collected patient vitals and prepared exam rooms.
- Supported physicians during procedures and ensured patient comfort.
- Verified insurance coverage and processed billing.
- Scheduled and checked in patients, managing front- and back-office duties.
Education
Associate of Applied Science (AAS) - Health and Medical Administration
The College of Health Care Professions
TX12.2025
Medical Assistant Diploma -
Fortis College
Houston12.2018
High School Diploma -
Tulare Western High School
Tulare, CA12.2011
Skills
- Remote Customer Service
- Call Handling
- Patient Intake
- Telehealth Support
- Insurance Verification
- Billing
- Healthcare Administration
- Microsoft Office
- CRM Systems
- Strong Communication
- Problem-Solving
Timeline
Customer Service Representative - Disney+ & Hulu Program
Sutherland Global Services
06.2025 - Current
Customer Service Representative - Step Up For Students (Contract)
Sutherland Global Services
12.2024 - 05.2025
Customer Service Representative
Multiplan, Inc.
01.2023 - 01.2024
Patient Service Representative (Contract)
Talent Bridge
09.2021 - 08.2022
Medical Assistant/Front Desk Coordinator
Texas Digestive Disease Consultants
09.2020 - 08.2021
Medical Assistant
Gastrointestinal Care Consultants
07.2019 - 06.2020
Associate of Applied Science (AAS) - Health and Medical Administration
The College of Health Care Professions
Medical Assistant Diploma -
Fortis College
High School Diploma -
Tulare Western High School
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