Taniele Moore
Emergecy Operator Dispatcher
Lewisville,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
14
14
years of post-secondary education
Work History
Emergency Dispatcher
Brinks Home Security
Lewisville, TX
06.2015 - Current
- Make emergency and non-emergency calls prioritization in order to effectively dispatch official units such as police, fire, and EMS
- Answered calls from automatic routing system and take basic information from callers.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Attempt to Resolve customer complaints and assist customer on all outbound/inbound calls
- Answer telephone with a clear,concise and professional voice Handle customer issues in a calm and professional manner at all times
Shift Manager
Securities Security
Irving , Texas
11.2012 - 11.2015
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Supervised team of 10 security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Perform filing, data management, drafting and editing short office memos Handle delicate situations, such as customer request, special needs and answered, screened and directed inbound calls in a professional manner
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Security Officer
Securitas Security Services
Irving, Texas
04.2002 - 06.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Assist clients and escort them to the correct destination; offices, rooms or meetings.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Create photo I.D’s for employees
- Assist with all other office administrative duties
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX 08.1976 - 12.1990
Skills
Organization and Time Management
undefinedTimeline
Emergency Dispatcher
Brinks Home Security
06.2015 - Current
Shift Manager
Securities Security
11.2012 - 11.2015
Security Officer
Securitas Security Services
04.2002 - 06.2015
High School Diploma -
South Oak Cliff High School
08.1976 - 12.1990
Similar Profiles
Dominique MaryDominique Mary
Customer Service Representative at Brinks Home SecurityCustomer Service Representative at Brinks Home Security
Dominic DavilaDominic Davila
Door-to-Door Sales Representative at Brinks Home SecurityDoor-to-Door Sales Representative at Brinks Home Security
June FairleyJune Fairley
Sales Agent at Brinks Home SecuritySales Agent at Brinks Home Security
Kendra HaysKendra Hays
Customer Success Specialist at Brinks Home SecurityCustomer Success Specialist at Brinks Home Security
DeAnna EstellDeAnna Estell
Paraprofessional at LISDParaprofessional at LISD