Tamara Larson
Robinson,IL
Summary
Organized individual with a commitment to offering top-of-the-line customer service. Punctual and reliable worker with a talent for multitasking. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skillsets. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Gas Station Attendant
Murphys
Robinson, IL
01.2021 - 01.2023
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Prepared daily records of food and gas sales and balanced register drawers.
Direct Service Person
CTF Illinois
Robinson, IL
04.2018 - 09.2019
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Family Nanny
Dr. Mary Koterba
Effingham, IL
01.2010 - 05.2018
- Followed routines to foster stability and structure in children's lives during parental absences.
- Transported children to and from school, extra-curricular activities and play-dates.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Assisted children with completing homework and special assignments to improve academic performance.
- Communicated with parents about daily activities and any concerning behaviors.
- Employed positive guidance strategies to encourage children and improve behavior.
- Balanced schedules to promote optimal rest, play and educational periods.
Decedent Ira Processor
US Bank Service Center
St Louis, MO
07.1999 - 06.2009
- Responsible for training employees on Decedent Ira Processing. Customer service to bankers and clients.
- Answering incoming calls from bankers and clients.
- Prepare documents for IRA transactions.
- Process Ira transactions and payouts to beneficiaries and estates.
- Analyze IRA reports for IRS reporting.
US Bank Visa Card Collections
US Bank Service Center
St Louis, MO
01.2008 - 05.2009
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Bachelor of Arts - Liberal Arts And General Studies
Eastern Illinois University
Charleston, IL05.2010
Skills
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Data Entry
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Service
- Upbeat and Positive Personality
- Understanding Customer Needs
- Adaptive Team Player
- Clerical Support
- Time Management
- Positive Attitude
- Correspondence Sorting and Filing
- Service Quality Standards
- Documentation and Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gas Station Attendant
Murphys
01.2021 - 01.2023
Direct Service Person
CTF Illinois
04.2018 - 09.2019
Family Nanny
Dr. Mary Koterba
01.2010 - 05.2018
US Bank Visa Card Collections
US Bank Service Center
01.2008 - 05.2009
Decedent Ira Processor
US Bank Service Center
07.1999 - 06.2009
Bachelor of Arts - Liberal Arts And General Studies
Eastern Illinois University
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