Tamara Dickerson
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Kitchen Assistant
Panda Express
Charlotte, NC
07.2022 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cashier
Panera Bread
Charlotte, NC
02.2021 - 01.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
Hostess
American Airlines Admirals Club
Charlotte, NC
02.2020 - 11.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
Tarheel Challenge Academy
Albemarle, NC09.2017
Skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
Timeline
Kitchen Assistant
Panda Express
07.2022 - Current
Cashier
Panera Bread
02.2021 - 01.2022
Hostess
American Airlines Admirals Club
02.2020 - 11.2020
GED -
Tarheel Challenge Academy
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