Tamara Baggett-McClure

Work History

Amtrak Railroad

Chicago, IL

06.2011 - 02.2022

Used critical thinking to resolve problems, evaluate solutions and make decisions
Provided direction and ensured compliance with all corporate policies and procedures relative to customer service, service recovery, and safety
Established performance goals for employees and provided feedback on methods for reaching milestones, leading to 22% sales increase
Developed plans based on broad guidance and direction
Ensured onboard food sales and revenue were reported and recorded accurately,
Monitored safety compliance to maintain strict standards and protect team members from harm.
Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Team Leader for emergency management, specific to NTSB as it relates to railroad incidents and accidents
Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
Managed team of employees, overseeing hiring, training and professional growth of employees
Met with customers to discuss service needs and offer available solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Amtrak Railroad

Chicago, IL

04.2009 - 06.2011

Worked within standards, policies, and regulatory guidelines to promote safe working environment
Received and processed stock into inventory management system
Responded to all customer inquiries thoroughly and professionally
Ensured safety hazards protocols were upheld, soiled items and hazardous waste were moved to concealed assigned areas
Supervised 68 employees, responsible for all monetary transactions, processed inventory reports and accounting functions, and ensured all areas were properly stocked
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Taught new team members correct procedures for all areas of operations.

Republic Airways

Chicago, IL

05.2008 - 03.2009

Verified aircraft and passenger compliance with policies, regulations, and safety guidance
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
Greeted passengers, served beverages and food items, and provided information about in-flight offerings to passengers
Ensured safety and comfort of customers onboard aircraft
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

American Trans Air

Indianapolis, IN

01.1996 - 04.2008

Provided care for passengers while in flight from boarding to departing aircrafts
Answered passenger questions and provided solutions to issues arising during flights
Explained and demonstrated safety and emergency procedures to passengers prior to takeoff
Verified aircraft and passenger compliance with policies, regulations, and safety guidance
Facilitated communication between flight deck and cabin crew prior to and during flights
Resolved passenger conflicts and medical emergencies during flights
Ensured safety and comfort of customers onboard aircraft
Relayed updates and information to passengers after confirming key details with pilot.
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Offered personalized assistance to children, elderly and passengers with special needs.