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Tahisha Bastien
Pine Hills,FL
Summary
Experienced Health Unit Coordinator with talents in administrative coordination and patient support. Effective at handling fast-paced tasks to coordinate files and supplies for efficient unit operations.
Patient-focused, equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Paraprofessional Substitute
Maxim Healthcare
Orlando, Florida
03.2024 - Current
- Assisted teachers with lesson plan implementation, providing instruction and guidance to students.
- Monitored student behavior and provided positive reinforcement to encourage appropriate conduct.
- Provided one-on-one assistance to students requiring extra help in classwork or homework assignments.
- Collaborated with classroom teacher on the development of instructional strategies that met the needs of diverse learners.
- Established a safe learning environment for all students by monitoring classrooms and hallways during passing periods.
- Substituted in classes when teachers were absent, delivering lessons according to pre-planned instructions from the absent teacher.
- Organized student records including attendance records, test results, grades, disciplinary reports..
- Attended IEP meetings as requested by teachers or administrators.
- Implemented behavior management plans for individual students as directed by school personnel.
- Responded quickly to emergency situations using problem solving skills and proper safety protocols.
- Transported students between schools or other locations following established guidelines.
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
Health Unit Coordinator
AdventHealth
Orlando, FL
06.2021 - 02.2024
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Provided administrative support to nursing staff as needed.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Updated patient information in electronic systems according to established policies and procedures.
- Performed clerical tasks such as typing letters, memos, reports., as requested by management.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Scheduled medical appointments and transportation for patients.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Communicated with patients with compassion while keeping medical information private.
- Prepared new patient files by entering demographic information into a computer system.
Intake Assistant
House Call MD’S LLC
Orlando, FL
09.2021 - 03.2022
- Received new patient referrals and scheduling them to be seen by our providers
- Verifying patient insurance and benefits via Advanced MD insurance portal. Calling patient as well as referring agency to confirm appointments, providing assistance, and answering any relevant questions
- Prepared new patient charts for Providers, scheduled providers, created new patient record in Wound Expert EMR entering all relevant intake information as needed and in a timely manner ensuring that all appropriate documentation is entered and uploaded correctly into EMR, and kept up to date.
- Scribed nurses notes, and procedures, and wound care treatment of patients in ALF/Home. Logging all scheduled patient visits in MS Outlook as well as the status of the appointment, logging relevant communications in patients’ chart.
- Received incoming calls regarding scheduling/new patients and answering questions as needed while working with fellow administration team to retrieve missing patient information
- Maintaining patient confidentiality and adherence to HIPAA regulations and performing additional clerical duties.
- Assisted with maintaining accurate patient charts and other data entry tasks as needed.
- Coordinated with various departments throughout the facility to ensure all paperwork was completed prior to admission or discharge.
Access Service Representative
New York Presbyterian Methodist Hospital
Brooklyn, NY
12.2019 - 05.2021
- Greeted patients upon arrival and provided necessary paperwork for registration.
- Verified insurance information and entered data into patient records system.
- Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
- Collected co-pays, payments, deposits, and other monies due from patients according to established procedures.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Responded promptly to requests for assistance from physicians, nurses, technicians, administrators., ensuring that all needs were met in a timely fashion.
- Monitored wait times throughout the day to ensure efficient workflow processes within the department.
- Ensured compliance with organizational policies related to admission process, discharge planning, pre-authorizations and certifications.
- Maintained an organized work environment through proper filing systems for easy retrieval of documents when needed.
- Utilized various software programs such as MS Office Suite for data entry purposes.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Provided information about clinic policies and procedures as well as answered general questions from patients.
- Explained billing processes to ensure accurate understanding of charges incurred by the patient or their family members.
- Processed credit card transactions quickly and accurately while adhering to all applicable laws and regulations governing such transactions.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Patient Care Representative
CityMD Urgent Care Center
Brooklyn, NY
11.2017 - 07.2019
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Processed payments from patients using cash registers or computer software programs.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
- Monitored prescription refills and requested authorization from insurance companies when necessary.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Performed basic clerical duties such as photocopying documents and filing papers.
- Ensured that all equipment used was properly sanitized before use on different patients.
- Categorized and labeled medical documents and documented work processes.
- Communicated with patients to ensure quality of care and develop care plans.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Counselled patients on potential financial liabilities and payment requirements.
Medical Assistant Receptionist
All City Medical
Brooklyn, NY
02.2017 - 11.2017
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Greeted and registered walk in and established patients. Verified insurance eligibility. Scanned patient information via ER software to manage patient records and files. Reinforced and upheld patient confidentiality as required by HIPAA and clinic.
- Processed deductibles, copayments, post charges and financial hardships to patient accounts. Obtain authorizations for prior procedures, surgeries, and specialist visits.
- Aid MD with partial completion of physical forms for pre-employment, medical clearance for upcoming surgery procedures and requests. Obtain lab reports/results
- Triaged patients obtain vitals, immunizations; ensure exam rooms are clean, stocked, and ready for patients, and assisted with patient education.
- Assisted in other areas as needed, including training, Creole translation, answering and placing calls, confirming follow up visits, scheduling patients, and supporting care team members and other duties as assigned.
Behavioral Health School Bus Driver
Smart Pick
Brooklyn, NY
01.2016 - 08.2016
- Ensured safety of mentally challenged students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Reported student behavior incidents promptly to the appropriate personnel.
- Acted as a liaison between parents and guardians and teachers regarding student progress.
- Helped supervise recess times to ensure that all students were participating safely.
- Intervened when necessary to de-escalate conflicts between students or with staff.
- Applied positive reinforcement to redirect negative behaviors.
Education
CNA -
Access Careers
Brooklyn, NYMedical Assistant -
Career Institute of Health & Technology
Brooklyn, NYHigh School Diploma -
Erasmus Hall Campus H.S For Business & Technology
Brooklyn, NYSkills
- Process Improvements
- EMR Updating
- Paperwork Processing
- Multidisciplinary Team Collaboration
- Patient Registration
- Workflow Coordination
- Records Management
- Critical Thinking
- Decision-Making
- Risk Management
- HIPAA Guidelines
- Conflict De-Escalation
- Multidisciplinary team collaboration
- Critical thinking abilities
- Medical terminology proficiency
- Unit reception
- Patient Education
- Supply Restocking
- Medical Records Management
Timeline
Paraprofessional Substitute
Maxim Healthcare
03.2024 - Current
Intake Assistant
House Call MD’S LLC
09.2021 - 03.2022
Health Unit Coordinator
AdventHealth
06.2021 - 02.2024
Access Service Representative
New York Presbyterian Methodist Hospital
12.2019 - 05.2021
Patient Care Representative
CityMD Urgent Care Center
11.2017 - 07.2019
Medical Assistant Receptionist
All City Medical
02.2017 - 11.2017
Behavioral Health School Bus Driver
Smart Pick
01.2016 - 08.2016
CNA -
Access Careers
Medical Assistant -
Career Institute of Health & Technology
High School Diploma -
Erasmus Hall Campus H.S For Business & Technology