Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Tabitha Wells

Tabitha Wells

Customer Support
Houston,TX

Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced customer support with over 10+ years of experience in customer support . Excellent reputation for resolving problems and improving customer satisfaction.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Vroom
Houston, TX
09.2020 - 01.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took pertinent information to make certain refunds were made.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Electrolux
08.2019 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Executive

GDiT
09.2013 - 01.2019
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Developed working relationships with internal and external customers while assisting with account management duties.

Education

GED -

Shaw Adult Center
Panama City, FL
05.2003

Skills

  • Inputting Claims
  • Process Optimization
  • Effective Written and Verbal Communication
  • Customer Service and Assistance

Timeline

Customer Service Specialist

Vroom
09.2020 - 01.2023

Customer Service Representative

Electrolux
08.2019 - 08.2020

Customer Service Executive

GDiT
09.2013 - 01.2019

GED -

Shaw Adult Center
Tabitha WellsCustomer Support