SUSHMA VINOD

• Managing Legal & Operational administration in Paris, Dubai, US, South Africa, Casablanca and for other 19 offices globally for Emeraude Group.
• Operations :
• Direct day-to-day operations focused on attaining key business metrics, continuous improvement initiatives of 15 member teams with related regional office managers.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Conducted KPI reviews each quarter thereby established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Recruited, hired, trained, and supervised team of 12 and implemented mentoring program that offered positive employee engagement
• Legal Representative:
• Incharge of company trade license renewal and other government related requirements for Emeraude offices.
• Manage all legal aspect of forming new company in overseas.
• Main Incharge of DMCC freezone in Dubai office ( managing Portal on behalf of trade license manager)
• Global Office Lease Incharge ; work closing with Finance department.
• Project:
• As a project manager currently heading the SAP CONCURS- Expense & Travel project teams by planning, designing, and scheduling the project task
• Emeraude Group travel Incharge: In charge of making Travel policy / Credit Card Policy for group.
• Recruited SAP Concur Administrator and oversaw personnel to achieve performance and quality targets.
• Event :
• Trade Event - Arabplast in UAE ; K- fair at Germany etc. , yearly seminar (company Executives , Customers) and Global seminars ( managed company’s 30th year anniversary event in Phuket for 80 employees with just 3 team member in 3 months’ time frame )
• Reined in project costs while meeting key milestones.
• Manage and Delivered smooth business event execution by coordinating start to end details including site selection, scheduling, marketing, reservations, materials, event management, and follow-up
• Global Cost / Budget Management :
• Established and administered annual budget with adequate controls to prevent overages, minimize burn rate, and support sustainability objectives
• Developed implementation methodologies to rein in-office project costs while meeting key milestones
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
• Contributed to the development and implementation of travel booking processes, procedures and systems to reduce costs
• Business Strategies:
• Implemented policies and standard operating procedures global
• Developed process improvements and long-term business strategies through analysis of internal & external customer feedback
• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
• Increased revenue by developing key programs focused on promoting business.
• Business Executive Assistant to CEO & CODIR members:
• Met with top national and international executives on self-designed schedules both monthly and annually.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed & coordinated travel itinerary end to end (booked airfare, hotel and ground transportation,Covid requirements, business meetings lunch/ dinner etc)
• Orchestrated successful conferences and associated travel for speakers and attendees.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

• Dubai and Overseas office in-charge (Managed All zones of Administration with a team of five )

1. General Office Management;

2. Business Operation Management

3. Customer Service : internal & External

4. Expense Management / Record Keeping

5. Travel Management & Assistance

6. Vendor Management

7. Asset Resources Management;

8. Lease &Facility Management

9. Business Event Management

10. Project Management

11. Security and Safety Management.

12. CEO Executive Assistance

• Inter-office liaison communication and corresponding with clients, customers, and business partners
• In-charge of all DMCC legal activities, including trade license management, Employees Visa and mediation
• In-charge of Chamber of Commerce License, Rent agreements
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel

Enjoyed the new phase of being a first time Mother fully

• Coordination of all administrative work at an area level (UAE & Qatar)
• Coordinating with 11 properties of Intercontinental Hotels Group, Chartered Institute Of Environmental Health.UK {CIEH} , Dubai Municipality and labs (TUV)
• Contacting customers and suppliers to confer on various quality issues faced
• Responsible for fulfilling some of basic reception duties like handling incoming calls, receiving incoming visitors to the office and answering queries by email
• Assisting in administrative work of and coordinating Dubai Municipality meetings & conferences
• Record keeping of revenue generated by HACCP academy for IHG properties
• Assisting in verification of FH documents
• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement
• Report to local management on progress of selected projects.

• Proactively and professionally, handle complaints and to make sure, the complaints are handled within 24 hours and properly turned into a positive experience for the customers
• Provide operational and administrative support
• Supporting the hotel's marketing initiatives by attending the hotel's appropriate staff meetings, the F&B PR meeting, the F&B revenue meeting
• Meet and greet the members at the hotel to provide extra recognition and positive reinforcement about their purchase
• Weekly sales generation report preparations & daily reports to respective Outlet Managers.Reported field activity, interactions and results weekly.
• Mentoring and developing new staff to meet customer service requirements
• Demonstrating willingness to assist team with day to day operations.
• Created, monitored and pursued client business and financial plans.
• Developed relationships with executives to generate ideas and pursue opportunities.

• Explained services and products to customers in friendly and engaging way.
• Planned and implemented team projects to accomplish objectives.
• Responded to customer concerns swiftly to maintain satisfaction.
• Regulated service delivery to keep operations efficient and in line with budget requirements.
• Resolved escalated concerns using professionalism and understanding of all facets of issue.
• Created internal control of day-to-day transactions and punctually opened and closed business.
• Demonstrated respect, friendliness and willingness to help wherever needed