Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Interests
Timeline

Susana Vargas

Business Administration
Long Beach

Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to cycle counting, cash reconciliation reports, administrative work. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Experienced inventory control lead with over 4 years of experience in trucking industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

1
1
Language
4
4
years of post-secondary education
5
5
years of professional experience

Inventory Control Team Lead

Velocity Vehicle Group
2016-10 - Current
  • Adhered to safety and clean area procedures to comply with company regulatory mandates.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Identified and resolved variances to bring products in line with requirements.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Conducted data review and followed standard practices to find solutions.

Crew Member and Cashier

Chipotle
2016-01 - 2016-09
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for credit card purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked with management and crew members to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized for optimal appearance.

Client Service Specialist

HR Block
2015-12 - 2016-04
  • Introduced clients to available online resources and services to increase convenience.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Work History

High School Diploma

Opportunities For Learning
2009-09 - 2013-06

Bachelor of Business Administration - Business Administration

University Of The People
2020-09 - Current

Education

Skills

    Data interpretation

Materials inspections

Problem resolution

Relationship development

Project organization

Point of sale knowledge

Payment collection

Customer assistance

Identification checks

Safety and compliance

Forklift Operations

Warehousing functions

Stocking

Customer-oriented

Recordkeeping strengths

Administrative support

Filing and data archiving

Writing reports

Good listening skills

Accomplishments

  • Collaborated with team of five in the development of opening a new location as to receiving inventor, setting up warehouse and lobby.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of five staff members.

Software

Microsoft word, excel, proceed, pos

Languages

Spanish, English

Interests

Business is always fascinating to me. The way you move things and how you line it up with numbers fascinates me.

University Of The People - Bachelor of Business Administration, Business Administration
2020-09 - Current
Inventory Control Team Lead - Velocity Vehicle Group
2016-10 - Current
Crew Member and Cashier - Chipotle
2016-01 - 2016-09
Client Service Specialist - HR Block
2015-12 - 2016-04
Opportunities For Learning - High School Diploma,
2009-09 - 2013-06

Timeline

Susana VargasBusiness Administration