Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SURENDRA KUMAR SRIVASTAVA

GURGAON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

BANKING SERVICE AND OPERATION

YES BANK LTD
GURGAON
10.2016 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Verified accuracy of invoices, shipping manifests, bills of lading and other import and export documents.
  • Resolved discrepancies and queries related to shipment documents.
  • Verified customer credit to establish payment method for accommodations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Reconciled REPORT and registers at the end of day.

SERVICE OPERATION

BIRLA SUN LIFE INSURANCE
DELHI
11.2014 - 08.2016
  • Resolved customer complaints in a timely manner.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Resolved customer complaints quickly and effectively.
  • Reviewed customer billing statements for accuracy prior to release.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Maintained records of all customer interactions and transactions.
  • Processed customer payments and updated billing records.
  • Reviewed billing documents for accuracy and completeness.

CUSTOMER RETENTION

AVIVA LIFE INSURANCE
GURGAON
02.2011 - 11.2014
  • Created detailed reports summarizing sales activities, revenue generated, customer retention rates.
  • Reviewed and processed customer applications for new business accounts.

Education

MBA - MARKETING AND IT

BIEM COLLEGE FROM UPTU LUCKNOW
LUCKNOW
06-2010

Bachelor of Science - MATH AND PHYSICS

KADC ALLAHABAD FROM CSJM UNIVERSITY KANPUR UP
ALLAHABAD
06-2008

Skills

  • MS Word, Excel, and Outlook
  • Excellent active listening
  • Excellent problem-solving capability
  • Excellent positive attitude
  • Excellent work ethic

Accomplishments

  • CUSTOMR SERIVING EXCELLENCY AWARD
  • EMPLOYEE OF THE MONTH

Timeline

BANKING SERVICE AND OPERATION

YES BANK LTD
10.2016 - Current

SERVICE OPERATION

BIRLA SUN LIFE INSURANCE
11.2014 - 08.2016

CUSTOMER RETENTION

AVIVA LIFE INSURANCE
02.2011 - 11.2014

MBA - MARKETING AND IT

BIEM COLLEGE FROM UPTU LUCKNOW

Bachelor of Science - MATH AND PHYSICS

KADC ALLAHABAD FROM CSJM UNIVERSITY KANPUR UP

Similar Profiles

CREATE PROFILE
SURENDRA KUMAR SRIVASTAVA