Summary

Overview

Work History

Education

Skills

Timeline

Summer Burnett

Norman,Oklahoma

Summary

Unit Coordinator with fifteen years of human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions. Directs numerous medical professionals in both general and specialized practices to tend to every patient need. Passionate in promoting total health and well-being.

Overview

years of professional experience

Work History

Heath Unit Coordinator

OU Children's Hospital

07.2019 - Current

Experience with infants and newborns.
Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Organizes, prepares and maintains patient medical records and files.
Obtain and chart vital signs.
Employed effective communication with patients and families, physicians and other healthcare team members.
Handles routine patient calls, intercom pages, personal callers, and assist patients and guest.
Proved successful working within tight deadlines and fast-paced atmosphere
Prepared variety of different written communications, reports and documents

Unit Secretary

Community Health Systems

05.2017 - 03.2019

Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Health Unit Coordinator

Integris Health

08.2014 - 05.2017

Communicated with patients, ensuring that medical information was kept private.
Created customized care plans, working with hospital staff and families to assess and meet patient needs.
Managed difficult patient/family situations
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Supported providers in outpatient medical office through coordinating all administrative operations.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Patient Access Representative

Norman Regional Hospital

03.2009 - 04.2014

Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Collected copayments and compiled daily financial records.
Assisted patients

Office Manager

Steve's Triple T., Inc.

08.1996 - 03.2009

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Compared vendor prices and negotiated for optimal savings.
Arranged corporate and office conferences for company employees and guests.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for 30 employees.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.