Sudhanshu Shekhar

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level service cycle knowledge and strong collaborative skills leading to optimum outcomes.

• Entitled as All Rounder in ICICI Manipal Academy PO Batch 48 (2020) for best performance in all fields related to BFSI.
• Got appreciation from client over Company's letter head.
• Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
• Resolved product issue through consumer testing.
• Supervised team of 8 staff members.
• MS Excel - Prepared and formatted financial project reports, expense reports and daily tracker for monthly review.

Banking Operations:

Operations:

• Online Authorisation of cash/ transfer transactions and issue of DD/ MC/RTGS/NEFT

• Vault Custodian

• Priority processing of Imperia and Preferred Customers

• Identification and Closure of TOD accounts on regular basis

• Identification and Closure of High Cheque return customers beyond the threshold.

• Reduction or Closure of High Transacting Customers

• Migrating customers to RTGS/NEFT

• Error Free operations

• Quick and Error Free Processing of CBDT/Income Tax Challans and US Visa Fees

• Efficiency Related Operations

• Process on forged notes to be adhered (FIR filing etc.)

• FX transactions authorization/ supervision and reporting

• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register as per the required format

• Priority processing of BG and LC of transaction banking customers.

Reporting and Maintenance:

• Reporting of fortnightly Suspense/Suspect / TOD and QRS reports.

• Reporting of all Large cash transactions.

• Bulk Stock Register Maintenance

• Timely reporting of FX to Local Tag/Treasury Mid office within Cut off times

• Timely Reporting of CBDT and US Visa documents within Cut off times

• Maintenance of Cash Shortage/ Excess Register & proper filing of approvals

• Guidelines as per the branch ops process while ensuring filling of vault annexure register.

• Maintenance of records/ register for host entry postings – GL209

• Maintenance of Voucher Movement Register

• Periodic exchange of keys lodged with other branch

• Key movement register monitoring

• RBI reporting to all regulatory pendency’s.

Staff Management

• Ensure that all branch staff are adequately trained on the Products of the bank

• Ensure that all staff are trained on the process to be followed (including amendment with new circulars)

• Monitor Staff productivity and give guidance on improving the same in conjunction with the AOM

• Ensure that all staff are doing training on a regular basis.

.

Customer Services:

• Lobby Management

• Queue handling

• Branch Administration including housekeeping, upkeep, etc

• Ensure quality customer service is delivered

• Manage irate customers if required or escalated

• Recording complaints as per the specified process

• Resolving all complaints received (self, branch, other units) within the stipulated TAT’s pertaining to Teller area

• Monitor all complaints received and ensure that staff are closing it within the TAT

• Improve customer communication on closures

• Check with customers if the process of complaint has been managed well

• Preventive complaint management

• Asking for feedback from customers, who are not complaining

• Discussing with staff the importance of getting feedback from customers on a regular basis

• Promoting all direct banking channels and ensuring that the customer is utilizing the same.

• Ensure that all staff are dressed as per the dress code & grooming standards

• Ensure all transaction has been complete on priority.

• Speed, simplicity and self-confidence.
• Good communication skills.
• Customer focused.
• Job Responsible and Dedicated.

• Sex : Male
• Date of Birth : 24-08-1987
• Languages Known : Hindi, English
• Marital Status : Married
• Address : – Flat No. 200, Metro View Apartment, Pocket B, Sector 13, Dwarka, New Delhi-110075

Banking Operations:

Operations:

• Online Authorization of cash/ transfer transactions and issue of DD/ MC/RTGS/NEFT.
• Priority processing of Imperia and Preferred Customers.
• Identification and Closure of TOD accounts on regular basis.
• Identification and Closure of High Cheque return customers beyond the threshold.
• Error Free operations.
• Quick and Error Free Processing of CBDT/Income Tax Challans and US Visa Fees.
• Process on forged notes to be adhered (FIR filing etc.)
• FX transactions authorization/ supervision and reporting.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register as per the required format.
• Priority processing of BG and LC of transaction banking customers.
• Effectively managed Inward Remittances, Documents against Payment, Documents against Acceptance and Bank Guarantees.
• Ensured accurate regulatory reports.
• Effectively handles checking and evaluating export documents and other trade related documents.

Reporting and Maintenance:

• Reporting of fortnightly Suspense/Suspect / TOD and QRS reports.
• Reporting of all Large cash transactions.
• Bulk Stock Register Maintenance.
• Timely reporting of FX to Local Tag/Treasury Mid office within Cut off times.
• Timely Reporting of CBDT and US Visa documents within Cut off times.
• Maintenance of Cash Shortage/ Excess Register & proper filing of approvals.
• Guidelines as per the branch ops process while ensuring filling of vault annexure register.
• Maintenance of Voucher Movement Register
• Periodic exchange of keys lodged with other branch.
• Key movement register monitoring.
• RBI reporting to all regulatory pendency.

Staff Management

• Ensure that all branch staff are adequately trained on the Products of the bank.
• Ensure that all staff are trained on the process to be followed (including amendment with new circulars).
• Monitor Staff productivity and give guidance on improving the same in conjunction with the AOM.
• Ensure that all staff are doing training on a regular basis.

.

Customer Services:

• Lobby Management
• Queue handling
• Branch Administration including housekeeping, upkeep, etc.
• Ensure quality customer service is delivered.
• Manage irate customers if required or escalated.
• Recording complaints as per the specified process.
• Resolving all complaints received (self, branch, other units) within the stipulated TAT pertaining to Teller area.
• Monitor all complaints received and ensure that staff are closing it within the TAT
• Improve customer communication on closures.
• Check with customers if the process of complaint has been managed well.
• Preventive complaint management.
• Asking for feedback from customers, who are not complaining.
• Discussing with staff the importance of getting feedback from customers on a regular basis.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same.

• Ensure that all staff are dressed as per the dress code & grooming standards

• Ensure all transaction has been complete on priority.

• Speed, simplicity and self-confidence.
• Good communication skills.
• Customer focused.
• Job Responsible and Dedicated.
• Analytical Abilities.
• Team Player.
• Organized & Deadline Oriented.

• Sex : Male
• Date of Birth : 09-09-1996
• Languages Known : Hindi, English
• Marital Status : Single
• Address : 22 E , CB Block , Shalimar Bagh , Delhi - 110088
• Mobile : +91-7000840699.
• Email : sudhanshu.shekhar0996@gmail.com