Stephannie Estes
China,ME
Summary
Motivated professional offering proficiency in data entry combined with strong customer service and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Warming Center Attendant/Data Entry Clerk
Bridging The Gap
11.2018 - Current
- Created and maintained data entry logs to track data entry activities.
- Analyzed current data records to provide detailed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained and organized filing process.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Built and established positive relationships with patrons, team members and supervisors.
Data Entry Clerk
DHHS Child And Family Services- Intergovernmental
05.2019 - 11.2019
- Followed established procedures to enter and process data correctly.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated office equipment to scan and copy documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Compiled, sorted and filed high volume of documents.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Managed incoming and outgoing mail for intergovernmental child support team.
Shelter Attendant
Waterville Homeless Shelter
05.2017 - 08.2017
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO07.2024
Skills
- Mail Handling
- Collecting Information
- Client Correspondence
- Data Entry
- Informational Resources
- Strong Problem Solver
- Excellent Communication Skills
- Strong Interpersonal Skills
- Filing
Accomplishments
- Mandated reporter certified through the State of Maine
- Advocacy training With the Family Violence Project
Timeline
Data Entry Clerk
DHHS Child And Family Services- Intergovernmental
05.2019 - 11.2019
Warming Center Attendant/Data Entry Clerk
Bridging The Gap
11.2018 - Current
Shelter Attendant
Waterville Homeless Shelter
05.2017 - 08.2017
Bachelor of Science - Criminal Justice
Colorado Technical University
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