Stephanie Urspringer
Sauk Centre,MN
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Guest Service Manager
Holiday Inn
05.2000 - Current
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
High School Diploma -
05.1992
Skills
- Efficient Service
- Administrative Support
- Money Handling
- Complaint Reviews
- Team Goals
Timeline
Guest Service Manager - Holiday Inn
05.2000 - Current
Osakis Public School - High School Diploma,
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