Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ugarte

El Paso,TX

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

6
6
years of professional experience

Work History

Owner

Cuba Experts &Paint
10.2020 - 01.2023
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Established foundational processes for business operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and motivated employees to perform daily business functions.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.

Receptionist Clerk

Patriot Mufflers
01.2017 - 02.2021
  • Responded to inquiries from callers seeking information.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.

Education

Associate of Arts - Business Economics

El Paso Community College
El Paso, TX

GED -

El Paso Community College
El Paso, TX
01.2013

Skills

  • Sales Leadership
  • Staff Management
  • Business Planning
  • Financial Management
  • Hiring and Staffing
  • Cash Flow Optimization

Timeline

Owner

Cuba Experts &Paint
10.2020 - 01.2023

Receptionist Clerk

Patriot Mufflers
01.2017 - 02.2021

Associate of Arts - Business Economics

El Paso Community College

GED -

El Paso Community College

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Stephanie Ugarte