STEPHANIE ROWE
Summary
Upbeat and energetic office professional with 5 years of experience in the medical/dental industry. Advance breadth and depth of knowledge of front office operations, patient processing, regional appointment scheduling, document management, insurance verification, and payment processing. Proven track record of building patient rapport and providing exceptional customer service. Adheres to strict HIPAA regulatory laws and guidelines
Overview
3
3
years of professional experience
Work History
Seasonal Local Manager
Cherry Hill Programs
10.2021 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Patient Services Specialist
Resurgens Orthopedics
08.2018 - 05.2020
- Managed front office operations with empathy and professionalism, treating patients/vendors with dignity and respect to foster positive guest rapport with each office visit
- Spearheaded check-in process, inputting patient information in Electronic Medical System (EMS) for 300+ patients
- Scheduled 2500+ patient appointments throughout the eastern GA region using the Athena scheduling system Reconciled EMS against physical patient files, guaranteeing 100% accuracy and thoroughness between systems
- Attained 350+ patient authorization and insurance verifications for proper claim submittal and billing to BCBS and UnitedHealthcare
- Administered follow-up resource information during patient check-out
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Front Desk Receptionist
Dentistry At Cornerstone
08.2015 - 04.2016
- Greeted, registered, and checked-in patients in a warm, friendly manner, while engaged in pleasant conversations contributing to greater quality of care for guests overall
- Scheduled patient appointments in-person and over the phone using Athena system
- Also, followed-up with patients to fill cancelled appointments daily
- Conducted insurance verifications with Delta Dental, BSBC, Cigna, United Healthcare, and Humana dental
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Certificate - Certified Nursing Assistant
Gwinnett Technical College
Lawrenceville, GA05.2017
Skills
- Managing Props
- Operational Efficiency
- Scheduling and Coordinating
- Technical Proficiency
- Managing Terminations
- Stock Control
- Performance Monitoring
- Maintaining Clean Work Areas
- Strategic Planning
- Managing Reception
- Environmental Compliance
- Leading Employees
- Workplace Training
- Training Junior Team Members
- Customer Inquiries
- Safe Equipment Handling
- Stage Shows
- Closing Procedures
- Customer Relationships
- Customer Satisfaction
- Image Organization
- Staff Management
- Issue and Conflict Resolution
Accomplishments
- EDUCATION
- Patient Care Assistant
- Gwinnett Technical College2017
- EXPERTISE
- Medical Office Procedures
- Patient Relations
- Patient Verification & Authorization
- Athena Scheduling
- EMR Management
- Co-Payment Processing
- Radix & Cisco Phone Systems
- Physician Support
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Seasonal Local Manager
Cherry Hill Programs
10.2021 - 12.2021
Patient Services Specialist
Resurgens Orthopedics
08.2018 - 05.2020
Front Desk Receptionist
Dentistry At Cornerstone
08.2015 - 04.2016
Certificate - Certified Nursing Assistant
Gwinnett Technical College
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