Stephanie Cortez
Secretary/Front Desk Agent
WEST SACRAMENTO,CA
Summary
Successful front desk agent with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Professional Secretary with over 7 years of experience managing daily administrative support tasks and operations in office industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
12
12
years of post-secondary education
8
8
years of professional experience
Work History
Housekeeper/Front Desk Clerk
Ramada Inn
West Sacramento , CA
2016.09 - Current
- Maintained financial accuracy by collecting deposits, fees and payments.
- Prepared weekly employee work schedules for 26 team members ensuring all shifts received adequate coverage.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Secretary
Cathedral Of The Blessed Sacrament
Sacramento , CA
2012.09 - 2015.12
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Sanitation•Server, •Cashier
River Cats Stadium
West Sacramento, Sacramento , CA
2016.04 - 2016.11
- Sales Cathedral of the Blessed Sacrament 1017.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped over numerous guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Sales Representative
CUTCO
Sacramento , CA
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Helped resolve client problems quickly with superior customer service.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
GED -
Sacramento City College
Sacramento City College 2015.01 - 2024.06
High School Diploma -
River City High School
River City High School 2012.08 - 2015.06
Skills
Excellent customer service skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
References
Monica Kuhl, Assistant General Manger Harbor Hotel, (916) 923-8631
Rose Jackson, Assistant Manager Quik Stop, (916) 670-5916
John Correa, Manager Ramada Inn Hotel, (916) 465-1341
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Housekeeper/Front Desk Clerk
Ramada Inn
2016.09 - Current
Sanitation•Server, •Cashier
River Cats Stadium
2016.04 - 2016.11
GED -
Sacramento City College
2015.01 - 2024.06
Secretary
Cathedral Of The Blessed Sacrament
2012.09 - 2015.12
High School Diploma -
River City High School
2012.08 - 2015.06
Sales Representative
CUTCO