STEPHANIE CASTLE
Retail And Restaurant Management
Frazier’s Bottom,WV
Summary
Retail Sales Associate with over 6 years of experience providing unsurpassed service and attention to customers. Have received high marks from both customers and stores for friendliness, attentiveness to customer needs, and sales performance. Fundamental skills in relationship building, persuasion, and active learning make it easy to adapt to new situations and markets. PROFESSIONAL HIGHLIGHTS Results-driven Customer Service Professional with self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic and proactive problem-solver; Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from workplace experience. Thorough knowledge of Microsoft Word and Excel. Successful leader, equally effective as a member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Dependable - excellent attendance and on-time records.
Well-trained Assistant Restaurant Manager promoting 3 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Restaurant Manager
KFC
Hurricane, WV
09.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Identified team weak points and implemented corrective actions to resolve concerns
- Supervised all areas of restaurant to keep it clean and well-maintained
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
- Immediately resolved issues with patrons by employing careful listening and communication skills
Assistant Manager
Arbys
Ona, United States
12.2018 - 08.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Planned team-building exercises to increase employee performance and job satisfaction
Home Health Aide
WV Choice West Virginia
08.2016 - 08.2018
- WV Choice provides health care providers to those in need in their home
- Their goal is to help keep people at home with their families for as long as possible with great quality of life, Provide quality care to clients in their home
- Interacted with departments regarding patient care
- Educated patients/families on health care needs, conditions, options
- Provided assistance to Nursing Manager in supervision of staff nurses
- Maintained patient charts and confidential files
- Become knowledgeable of product offerings and features to help client make informed decisions
- Did daily chores for client cooking, cleaning, and some shopping
- Helped client with daily hygiene
Childcare Provider
Jason Randolph
Poca, WV
06.2012 - 08.2016
- Childcare in private home while parents worked, Supervise and monitor safety of children in their care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change diapers of infants and toddlers
- Organize activities or implement curriculum that allows children to learn about world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime Watch for signs of emotional or developmental problems in children and bring problems to attention of parents
Best Buy
Naples, Florida
03.2007 - 01.2008
- Fast-paced electronic store providing wide variety of products and services BOH shift manager
- Responsible for customer service
- Ordered merchandise and kept track of inventory
- Created displays
- Helped on front line (Cashier)
- Unloaded merchandise off truck
- Responsible for Inventory
- Stocked merchandise
- Processed returned goods
- Answered phone calls, greeted clients, and scheduled appointments
- Assisted with purchasing of safety supplies and processed client orders
- Managed financial bookkeeping for company
- Processed cash receipts and cash disbursements of up to $20,000 per week accurately
- Open and closed store
Toys R Us
Naples, Florida
02.2002 - 03.2007
- Large and fast-paced toy store also providing baby items and clothing
- Store Manager, HR
- Responsible for customer service
- Ordered merchandise and kept track of inventory
- Created displays
- Helped on front line (Cashier)
- Unloaded merchandise off truck
- Responsible for Inventory
- Stocked merchandise
- Processed returned goods
- Answered phone calls, greeted clients, and scheduled appointments
- Assisted with purchasing of safety supplies and processed client orders
- Managed financial bookkeeping for company
- Processed cash receipts and cash disbursements of up to $20,000 per week accurately
- Open and closed store
Education
Bachelor of Science - Information Systems
Strayer University
Scott Depot, WV 01.2019 - Current
High School Diploma -
Winfield High School, Winfield, WV US
Winfield, WV 08.1992 - 06.1994
GED -
Adult Learning Center
Naples, FL 03.1994 - 09.1994
Skills
Point of Sale Systemsundefined
Timeline
Assistant Restaurant Manager
KFC
09.2021 - Current
Bachelor of Science - Information Systems
Strayer University
01.2019 - Current
Assistant Manager
Arbys
12.2018 - 08.2021
Home Health Aide
WV Choice West Virginia
08.2016 - 08.2018
Childcare Provider
Jason Randolph
06.2012 - 08.2016
Best Buy
03.2007 - 01.2008
Toys R Us
02.2002 - 03.2007
GED -
Adult Learning Center
03.1994 - 09.1994
High School Diploma -
Winfield High School, Winfield, WV US
08.1992 - 06.1994
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