Stephanie Ball
Greenville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Account Representative
DaVita Dialysis Corporation
09.2009 - 05.2016
- Claim processing and insurance collection. Analyzed 8-12 clinic accounts for delinquencies and other ongoing issues. Completed monthly close procedures with each clinic.
- Compiled and analyzed data for review by senior management of loss reports to measure portfolio performance.
Customer Service Representativ
Fidelity
11.2007 - 04.2008
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effective liaison between customers and internal departments.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Accounts Receivable Representative
Intermountain Healthcare
09.2006 - 08.2007
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Communicated with customers to identify and resolve outstanding payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Reported financial data and updated financial records in ledgers and journals.
Education
Accounting 101 No Degree - Accounting
Santiago Canyon College
Orange, CA06.2001
Tax Certification - Accounting 104
Santa Ana College
Santa Ana, CA12.2000
Diploma - General Studies
J. F. Kennedy Highschool
La Palma, CA06.1993
Skills
- Overdue Balance Detection
- Debt Repayment Negotiation
- Problem Investigations
- Analytical and Critical Thinking
- Correspondence Sorting and Filing
- Payment Solicitation
- AR Aging Reports
- Persuasive Negotiations
- Managing Delinquent Accounts
- Problem Identification
- Financial Documentation
- Administration and Management
- Damage Claims
- Account Monitoring
- Updating Customer Accounts
- Information Updates
- Database Maintenance
- Department Collaboration
- Correspondence Writing
- Organizational Skills
- Persuasion Techniques
- Attorney Support
- Denial Appeals Process
- Pleasant Telephone Demeanor
- Needs Assessment
- Letter of Appeal Writing
- Insurance Company Communication
- Word Processing
- Spreadsheet Tracking
- Social Perception
- Training and Teaching
Timeline
Account Representative
DaVita Dialysis Corporation
09.2009 - 05.2016
Customer Service Representativ
Fidelity
11.2007 - 04.2008
Accounts Receivable Representative
Intermountain Healthcare
09.2006 - 08.2007
Accounting 101 No Degree - Accounting
Santiago Canyon College
Tax Certification - Accounting 104
Santa Ana College
Diploma - General Studies
J. F. Kennedy Highschool
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