Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Stanley Jones Injeti

Stanley Jones Injeti

Operations Team Lead
Hyderabad

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Operations Team Lead

Accenture Solutions Pvt Ltd
Hyderabad
04.2017 - Current
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Managed internal operational standards and productivity targets.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.

Customer Service Representative

Sykes Enterprises Pvt Ltd
Hyderabad
09.2015 - 10.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Bachelor of Technology(B.Tech) - Computer Science

St. Peter's Engineering College
Hyderabad, India
06.2011 - 05.2015

Skills

Multitasking Abilities

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Accomplishments

  • Used Google Spreadsheets to develop inventory tracking spreadsheets.
  • Works as a part-time bug bounty hunter at Hackerone and Bugcrowd. Reported critical authentication bypass vulnerability to TransIP company and was awarded bounty & Hall of Fame(HOF).
  • Certified Ethical Hacker by EC Council

Certification

Certified Ethical Hacker

Interests

Music

Teaching

Sports

Timeline

Operations Team Lead

Accenture Solutions Pvt Ltd
04.2017 - Current

Certified Ethical Hacker

01-2017

Customer Service Representative

Sykes Enterprises Pvt Ltd
09.2015 - 10.2016

Bachelor of Technology(B.Tech) - Computer Science

St. Peter's Engineering College
06.2011 - 05.2015

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Stanley Jones InjetiOperations Team Lead