Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sripal Kammanla

Global Command Center Lead
Hyderabad

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience
16
16
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Global Command Center Lead

Uber
Hyderabad
01.2021 - Current
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Saved $230,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Monitored expenditures to mitigate risk of overages.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Prepared annual budgets with controls to prevent overages.
  • Maximized performance by monitoring daily activities and mentoring team members.

Incident Response Team Manager

Uber
Hyderabad
01.2020 - 12.2020
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Led a team of over 40 associates who primarily made sure to address all safety related issues concerning to Uber as a platform specifically for IndiaSA.
  • Led and participated in multiple projects such as Covid helpline for Drivers, Driver Fund Dispatch & Safety Benchmarking.
  • Achieved 100% satisfaction in employee Pulse scores consecutively 2 times.

Proactive Calling Team Lead

Uber
Hyderabad
12.2018 - 01.2019
  • Led a team of 15 associates who managed real-time incidents on Uber as a platform during the night time.
  • Drove multiple cost saving and efficiency projects which accumulated in overall savings of $ 38,500 quarterly
  • Initiated and successfully delivered a Project to drive Highest CSAT among safety teams globally
  • Received top performing lead award for both Highest metric & Highest Team satisfaction.

Education

High School Diploma -

St.Patricks High School, Hyderabad
03.1996 - 03.2008
  • Professional development completed in basic schooling and languages
  • Elected Captain of Team for School


GED -

Little Flower Junior College, Hyderabad
03.2009 - 03.2011

Bachelor of Accountancy - Commerce

St.Josephs Degree And PG, Hyderabad
03.2012 - 03.2014

Skills

Call center operations background

undefined

Certification

Google Data Studio

Timeline

Global Command Center Lead - Uber
01.2021 - Current
Incident Response Team Manager - Uber
01.2020 - 12.2020
Proactive Calling Team Lead - Uber
12.2018 - 01.2019

Google Data Studio

03-2017
St.Josephs Degree And PG - Bachelor of Accountancy, Commerce
03.2012 - 03.2014
Little Flower Junior College - GED,
03.2009 - 03.2011
St.Patricks High School - High School Diploma,
03.1996 - 03.2008

Similar Profiles

CREATE PROFILE
Sripal KammanlaGlobal Command Center Lead