Srdan Milutinovic
DevOps Engineer
Stutensee
Summary
Dynamic IT professional with extensive experience in the software and financial services sectors across Europe. Proven expertise in driving operational excellence and project delivery in Serbia, Ireland, and Germany. Adept at leveraging a broad skill set to optimize IT infrastructure and enhance service delivery in fast-paced environments.
Citizenship: EU 🇪🇺/ Croatia ðŸ‡ðŸ‡·
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Technical Operations Engineer
IONOS SE
11.2022 - Current
- Designing and operating an observability stack incorporating technologies such as VictoriaMetrics, Loki, Grafana, VMAlert, and OpsGenie to enhance system monitoring and alerting.
- Managing on-call duties, ensuring rapid response and resolution of critical incidents to maintain system reliability and uptime.
- Implementing chaos engineering practices using Litmus to proactively identify system weaknesses and improve overall resilience.
- Working on PaaS solutions for IONOS Cloud, configuring and managing Kubernetes clusters to ensure high availability and scalability of applications.
- Automating server provisioning and configuration management, resulting in faster deployment and easier maintenance.
Paywall Operations Engineer
TX Services Belgrade
10.2020 - Current
- Developing paywall solutions for business stakeholders using technologies such as HTML, JavaScript, COPL scripts for paywall flows, and REST APIs.
- Managing and resolving paywall and SSO incidents, leading infrastructure changes, and coordinating between internal development teams and external vendors.
- Monitoring performance, conducting maintenance, reporting, and participating in 24/7 on-call rotation.
- Managing the technical migration of the paywall system from CeleraOne to Piano SaaS.
- In charge of the ELK stack (both self-hosted and managed on Elastic Cloud), integrating PagerDuty and Rundeck for enhanced operational efficiency.
TechOps Manager
PPRO
03.2017 - 09.2020
- Designing of monitoring and alerting infrastructure using ELK stack, AlertManager, Prometheus, OpsGenie, Icinga, and more
- Product performance monitoring, maintenance, reporting, 24/7 On-call rotation
- Root cause analysis of product flaws & bugs (Node.js, C++, Python, TypeScript)
- Enhancement analysis in relation to CR increase, merchant - shopper experience
- Working closely with the Product and Development departments to identify potential improvements for our portfolio
- Responsible for a sane technical funds flow from A-Z, technical SWIFT connections to the banks and merchants (settlement)
- Management and solution architecture for TechOps infrastructure in AWS (ECS, Gitlab CI/CD)
- Managing and leading innovative projects in order to improve Tech Ops tool-sets and efficiency (i.e
- Distributed home-brew digital signage software based on Node.js, automating recurring tasks in Python)
- Assisting with Level 3 technical support issues in cooperation with our support department, managing second level support and more
Technical Merchant Support Engineer
wirecard
11.2015 - 03.2017
- Providing technical support, integration and integration support to merchant's using Wirecard's card processing platform
- Analyzing transaction trends and CR for travel segment merchants and finding fraud patterns and derive rules in order to reduce fraud cases (Tableau, SQL)
- Dedicated support for travel segment merchants (Qatar Airways, Air France/KLM, Malaysian Airlines, Wizz, TUI, ÖBB)
- Automation of set-up processes through Oracle SQL and Python
- Control and monitoring of customer communication and escalation messages, incident management, on-call duty
- A direct customer contact for technical and product-specific questions or issues (2nd and 3rd level support)
- Developing reporting against the Predictive and Remote resolution engine
Technical Support Engineer
NetIQ / MicroFocus
01.2015 - 11.2015
- NetIQ Access Manager Support Engineer
- Providing technical support to customers with solutions based on predominately Linux, NetWare or MS Windows platforms with a focus on NetIQ Access Manager technology
- Troubleshooting issues and providing accurate and timely resolution to customers
- Interacting with development, duplicating and analyzing issues, preparing for code changes
- TCP/IP, HTTP, SUSE Linux Enterprise Server, Apache, Apache Tomcat, SSL, Radius, SOAP, XML, HTML, Javascript, LDAP
Predictive service knowledge engineer
NCR
01.2013 - 01.2015
- Predictive analysis
- Developing business requirements and strategic direction for the evolution of the Predictive and Remote Support infrastructure
- Data analyzing, Data mining, SQL queries and SQL script-writing, porting business logic and data structures
- Oracle DB / PL/SQL / Hadoop
QA tester
Microsoft
01.2012 - 01.2013
- Quality Assurance Test Engineer, Microsoft Development center Serbia, Belgrade
- QA tester @ Bing Vision team
- Testing OCR software engine
- Collecting and labeling samples for testing OCR
- Evaluating and providing feedback in written and verbal forms
Software developer intern
Program d.o.o
02.2011 - 06.2011
- Developing software for HR and Accounting part of SIRIUS
- SQL and Visual Basic 6.0
- Crystal Reports
- Software is part of the information system SIRIUS developed for Serbian Ministry of Finance and regional development
Education
Computer science -
10.2008 - 05.2012
Gymnasium - undefined
09.2008 - 05.2008
Certification
Certified Kubernetes Administrat - CertID LF-un992c6aeyor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePaid sick leavePaid time offCompany CulturePersonal development programsTimeline
Certified Kubernetes Administrat - CertID LF-un992c6aeyor
04-2024
Senior Technical Operations Engineer - IONOS SE
11.2022 - Current
Paywall Operations Engineer - TX Services Belgrade
10.2020 - Current
TechOps Manager - PPRO
03.2017 - 09.2020
Technical Merchant Support Engineer - wirecard
11.2015 - 03.2017
Technical Support Engineer - NetIQ / MicroFocus
01.2015 - 11.2015
Predictive service knowledge engineer - NCR
01.2013 - 01.2015
QA tester - Microsoft
01.2012 - 01.2013
Software developer intern - Program d.o.o
02.2011 - 06.2011
University of Applied Sciences for electrical engineering and computer science - Computer science,
10.2008 - 05.2012
IV Gymnasium Belgrade - Gymnasium,
09.2008 - 05.2008
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