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Summary
Overview
Work History
Education
Skills
Certification
Timeline

SOMNATH SAHA

Sales Manager_Real Estate
Bengaluru
Summary

Experienced Sales Manager with over 3 years of experience in Real Estate and Customer Support industries. Excellent reputation for resolving problems and improving customer satisfaction.

Overview
4
4
Certifications
5
5
years of post-secondary education
4
4
years of professional experience
Work History

Sales Manager

ICICI HFC
2019-08 - Current
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Bengaluru area.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Compared, researched and appraised properties.
  • Communicated with clients to understand property needs and preferences.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Coordinated appointments to show marketed properties.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

Sr. Relationship Manager Executive

NoBroker
2019-03 - 2020-08
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Mumbai-Pune area.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Compared, researched and appraised properties.
  • Communicated with clients to understand property needs and preferences.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Coordinated appointments to show marketed properties.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Generated leads for sales and rental properties through cold calls and referrals.

Sr. Representative _ Operations

Concentrix
2017-05 - 2018-11
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Responded to customer requests for products, services and company information.
Education

Bachelor of Technology Mechanical Engineering

SRM University
2011-05 - 2015-12
Skills

    Business development and planning

Verbal and written communication

Operations

Marketing strategy

Sales presentations

Sales Reporting

Relationship building

CRM

Technical Support

Good listening skills

Complaint resolution

Innovative marketing strategist

Property assessments

Presenting

Virtual tour creation

Property tours and inspections

Sales closing

Investment property expert

Business Development

Client Service

Customer Relations

Customer service

Problem solving strength

Interpersonal communication skills

Revenue Generation

Negotiation

Collections

Certification
Website: www.udemy.com
Course Name: The Complete Digital Marketing Course: 12 Courses in 1
Course Contents: Strategy, Social Media Marketing, SEO, YouTube, Email, Facebook
Marketing, Google Analytics, Website creation.
Timeline

Sales Manager

ICICI HFC
2019-08 - Current

Sr. Relationship Manager Executive

NoBroker
2019-03 - 2020-08

Sr. Representative _ Operations

Concentrix
2017-05 - 2018-11

Bachelor of Technology Mechanical Engineering

SRM University
2011-05 - 2015-12
Marketing, Google Analytics, Website creation.
Course Contents: Strategy, Social Media Marketing, SEO, YouTube, Email, Facebook
Course Name: The Complete Digital Marketing Course: 12 Courses in 1
Website: www.udemy.com