Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Teacher

Soma Deb

Inside Sales Specialist
Guwahati,Assam

Summary


Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Overview

6
6
years of professional experience

Work History

Inside Sales Specialist

WileyNXT
Bangalore, Karnataka
01.2022 - Current
  • Field of Interests
  • Marketing, sales, event managements
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Emphasized product features based on analysis of customers' needs.
  • Used CRM software to maintain detailed contact logs and account records.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Student Success Specialist

BYJU's - The Learning APP
Bangalore, Karnataka
06.2021 - 11.2021
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Directed students in clear definition of problem statement, precise research questions, proposed methodology and literature review.
  • Maintained student database and electronic records for each student contact.
  • Assisted students in selecting courses to align with interests and abilities.

Data Entry Specialist

Mirania Data System
Guwahati, Assam
08.2019 - 06.2021
  • Web browsing, Market Research, Data Entry, Social Media Handling
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed completed work for compliance with regulations.
  • Evaluated source documents to locate needed information.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Located and corrected data entry errors and reported to management.
  • Searched, extracted and interpreted information to determine correct input procedure.

Marketing Officer

Lynchpin India
Guwahati, India
09.2016 - 07.2019
  • Assisted call-in customers with questions and orders.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Managed customer expectations and helped navigate sales processes.
  • Conducted basic market research to identify customer needs.
  • Measured and reported on results of marketing initiatives.
  • Contacted prospective customers through phone calls and emails to develop business.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Established lasting customer relationships using active listening and problem-solving skills.

Education

Bachelor of science - Zoology

Pandu College

Skills

Project coordination

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Additional Information

Communicator: Team player: Negotiation: CRM Software Handling: Deligent: Goal Oriented: Achiever: Sales: Revenue: Multitasker: Customer Relationship: Performer

Timeline

Inside Sales Specialist

WileyNXT
01.2022 - Current

Student Success Specialist

BYJU's - The Learning APP
06.2021 - 11.2021

Data Entry Specialist

Mirania Data System
08.2019 - 06.2021

Marketing Officer

Lynchpin India
09.2016 - 07.2019

Bachelor of science - Zoology

Pandu College

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Soma DebInside Sales Specialist