Sofia Silva Garcia
Québec
Summary
Detail-oriented Quality Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Technician
Transmission systems and components (TREMEC)
12.2021 - 12.2022
- Determine the root cause of deviations and non-conforming results and implement appropriate corrective and preventive actions throughout the product development process.
- Participate in the development of the BRP project through dimensional reports, ability studies, control plans, and PPAP assembly
- Handling of measuring instruments and drawings interpretation
- Participate and audit practices, programs, and reporting system metrics for optimal efficiency.
- Conducted quality assurance inspections on finished components and identified issues.
- Sample and test final products to check conformance with production tolerances.
- Check to establish assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Calibrated equipment to maintain optimal performance.
Incoming Inspection Technical
Transmission Sytems and Components (TREMEC)
01.2018 - 12.2021
- The follow-up to the implementation of the corrective and preventive actions of suppliers.
- Coordinate the inspection and approval of the component or raw material purchased.
- Ensure the control and disposition of at the time of purchase non-compliant material.
- Kept inspection journals and daily summary logs as required.
- Analyze issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Ensure the quality of the process, through compliance with the specific requirements of the customer.
- Coordinate the team, to document and implement preventive and corrective actions to address the complaints of customers and/or process problems.
- Inspect, verify, and document quantifiable characteristics of finished goods by comparing them against customer specifications and company quality standards.
Customer Service
Nacho's, Frituras y Botanas S.A de C.V.
01.2016 - 01.2017
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Investigate and resolve customer inquiries and complaints quickly.
Education
Bachelor of Science - Production Systems Engineer
Tecnológica De San Juan Del Rio University
Queretaro, Mexico09.2018
Bachelor of Science - Industrial Processes Manufacturing Techician
Tecnológica De San Juan Del Rio University
Queretaro, Mexico09.2016
Skills
- Communication
- Learning capacity
- Teamwork
- Specifications Knowledge
- Corrective Actions
- Documentation Skills
- Product Testing
- Testing Procedures
Certification
· IATF 16949:2016–Internal Auditor
· IATF 16949:2016Update
· ISO 14001:2015–Internal Auditor
· ISO 4001:2015 Interpretation and Implementation
· Core Tools
· 8D’s
· Value Stream Mapping (VSM)
· GDyT Geometric Dimensioning and Tolerancing
· FMEA (Failure Modes and Effect Analysis) 1st Edition
· MSA – Measurement Systems Analysis
Timeline
Quality Technician
Transmission systems and components (TREMEC)
12.2021 - 12.2022
Incoming Inspection Technical
Transmission Sytems and Components (TREMEC)
01.2018 - 12.2021
Customer Service
Nacho's, Frituras y Botanas S.A de C.V.
01.2016 - 01.2017
Bachelor of Science - Production Systems Engineer
Tecnológica De San Juan Del Rio University
Bachelor of Science - Industrial Processes Manufacturing Techician
Tecnológica De San Juan Del Rio University
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