MS Office Suite
Simone Jackson
Operations Coordinator/Trainer
Dallas, TX,TX
Summary
Forward-thinking Corporate Operations Specialist bringing more than 10 years of experience in training, and managing diverse populations. More than 1,000 people trained each year at a Fortune 500 logistics company, with proficiencies in curriculum development, leadership training, and customer support. First-class problem solver who enforces compliance, safety, and regulatory guidelines. Recognized consistently for performance excellence and contributions to success in the transportation logistics industry. Excellent interpersonal, advanced writing, technical, and communication skills.
Overview
4
4
Certifications
10
10
years of post-secondary education
22
22
years of professional experience
Work History
Field Operations Coordinator
Landstar Transportation Logistics
Jacksonville, Florida
07.2012 - Current
- Received National Safety Council Professional Truck Driving Instructor of the Year Award, Indianapolis, IN -Train and implement the use of business success tools and software.
- Design and create engaging instructional materials and resources.
- Collaborate with orientation team to provide effective training strategies and techniques.
- Lead training projects and coordinate with department to ensure accurate information sharing.
- Coordinate weekly orientation program by performing administrative tasks such as scheduling, equipment and material preparation, and distribution.
- Observe and evaluate training programs to ensure they are current by FMCSA regulations, and company policies.
- Assist with on-boarding of clients.
- Autonomous decision-making to meet efficient and flexible training schedule.
- Acclimate clients to federal regulations, company policies, and expectations.
- Manage and maintain sensitive, confidential data.
- Meet established time frames and deadlines.
- Maintain client records using both AS400 & Power Bi integrated systems.
- Participate in on-going professional development training.
- Conduct client trainings and webinars using Zoom, Microsoft Teams, and Webex software for online support.
- Collected, arranged and input information into database system.
- Used Power Bi to model data and forecast trends.
- Generated reports of findings to help management with making key decisions.
- Coached clients on daily operations and conducted evaluations to constructively address concerns.
- Tracked and analyzed reports to determine needed improvements.
Certified Teacher
Dallas Independent School District
Dallas, Texas
06.1995 - 10.2008
- Served as grade-level chairperson of 3rd grade teaching team.
- Developed and implemented lesson plans that met both district and state mandates.
- Ensured accommodations for differences in student learning styles.
- Planned and used learning strategies, activities, materials, and equipment that reflect understanding of varying learning styles and needs.
- Established and maintained classroom management procedures for students.
- Used a variety of media and methods to engage and measure student learning.
- Interpreted and disaggregated data to identify student needs and revise instructional methods.
- Assessed and help students with health, behavioral, and learning problems.
- Maintained all reports, records, and sensitive data.
- Complied with district and school requirements and policies for classroom teachers.
- Assessed, recorded and reported on student development and progress.
- Maintained order and discipline with students to safeguard their health and safety.
- Completed teacher development training and required courses.
- Communicated clearly with administration and parents on student accomplishments/struggles.
- Participated in faculty meetings and parent-teacher conferences.
Education
Bachelor of Science - Early Childhood Education
Texas Woman's University
Denton, TX 08.1993 - 05.1995
Master of Arts - Early Childhood Education
Texas Woman's University
Denton, TX 08.1997 - 05.2001
Master of Arts - Educational Leadership
Concordia University At Austin
Austin, TX 08.2009 - 05.2011
Master of Arts - Professional Development
Dallas Baptist University
Dallas, TX 08.2013 - 12.2015
Skills
Troubleshooting
Certification
Texas Teacher Certification, August 1996
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of BRG and orientation training presentation.
Software
Microsoft Power BI
AS400
Microsoft Teams
Transflo Imaging
Google Docs
Google Calendar
Zoom
Social Media
Design software
Timeline
Master of Arts - Professional Development
Dallas Baptist University
08.2013 - 12.2015
Field Operations Coordinator
Landstar Transportation Logistics
07.2012 - Current
Master of Arts - Educational Leadership
Concordia University At Austin
08.2009 - 05.2011
Master of Arts - Early Childhood Education
Texas Woman's University
08.1997 - 05.2001
Certified Teacher
Dallas Independent School District
06.1995 - 10.2008
Bachelor of Science - Early Childhood Education
Texas Woman's University
08.1993 - 05.1995
English - Native
Licensed Mediator (State of Texas)
Certified National Safety Council Instructor, Expires 12/2019
Texas Teacher Certification, August 1996
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