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Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Shweta Ajay Sinha

Assisstant Manager - Operations Management
Mumbai
Summary

Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History

Assistant Manager

Enrich Hair & Skin Solutions Pvt. Ltd
2017-04 - Current
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions, Current Offers.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Mentored weak team member sales and motivate them in applying effective sales techniques and delivering top-notch customer service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Zenoti and Encube Software.
  • Analyzed and interpreted store trends with Zenoti to facilitate planning.
  • Verified inventory counts remained within monthly tolerance levels.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.

Sr. Executive

Enrich Hair and Skin Solutions Pvt. Ltd
2014-10 - 2017-04
  • Accounting - Daily Business Transaction of Salon, Cash and Card, Tally.
  • Client calling - for current as well as future dated appointments.
  • Inventory Management - Daily stock check of Retail as well consumption stocks.
  • Weekly Audit for Retail stock and daily audit for consumption stock.
  • Meeting Salon targets - responsible for sales and revenue of salon on daily, weekly and monthly basis.
  • Reports - generating business reports of sales, revenue and technician achievements.
  • Reporting to Manager for daily work.

C.A. Assistant

N.M. Karn & Co
2013-05 - 2014-09
  • Roles & Responsibility.
  • Profession Tax Payments and Return Filing of all the clients (Individual as well as Company).
  • Service Tax Payments and Return Filing of all the clients (Individual as well as Company).
  • TDS Payments and Return Filing of all the Company (TDS payment of Employees as well as contractors ).
  • Income Tax Return Filing of Individuals as well as companies.
  • Maintaining books of Accounts of ‘Griphin India Private Limited Company’ and ‘Sattva Vastra Private Limited up to its Accounts Finalization.
  • Preparing of Invoice, Contractors Payments and Salary Payments to employees of Private Limited Company.
  • Have also handled the Petty Cash for Griphin India Private Limited.
  • Bank Reconciliation.
  • Maintaining Bank Balances so that issued cheques are cleared smoothly.
  • Follow up with clients towards payments.
  • Projects Budgeting, So that projects are carried out smoothly with adequate finance in bank accounts.
  • Vat Return Filing of Various Clients.
  • Vat Audit Filing.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Balanced reports to submit for approval and verification.

Associate

Altisource Business Solutions
2010-10 - 2013-04
  • Handling customer information through system.
  • Property analysis.
  • Document verification for eligible customer.
  • Handling doubts of colleagues.
  • Interactions with Agencies & Insurance Companies for property related issues.
Education

Bachelor of Commerce Commerce

M.L Dahanukar College
2009-04 - 2010-03

Higher Secondary Commerce

Rizvi College
2007-04 - 2008-03
Skills
Accounting
Client Management
Inventory Management
MS-Office
Staff Management

Operations management

Employee performance evaluations

Business Development

Sales growth

Business administration

Business planning

Employee scheduling

Goals and performance

Relationship building and management

Business development and planning

New-Hire Training

Sales and marketing

Additional Information

Favourite Pastime - Playing With My Dog

Traveling

Learning New Course

Timeline

Assistant Manager

Enrich Hair & Skin Solutions Pvt. Ltd
2017-04 - Current

Sr. Executive

Enrich Hair and Skin Solutions Pvt. Ltd
2014-10 - 2017-04

C.A. Assistant

N.M. Karn & Co
2013-05 - 2014-09

Associate

Altisource Business Solutions
2010-10 - 2013-04

Bachelor of Commerce Commerce

M.L Dahanukar College
2009-04 - 2010-03

Higher Secondary Commerce

Rizvi College
2007-04 - 2008-03