Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Shu An Low

Aspiring Law And Accounting Student
Brisbane

Summary

Energetic team leader and shift supervisor with solid record of accomplishment in Hospitality settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

Overview

2
2
Languages
6
6
years of post-secondary education
4
4
years of professional experience

Work History

Shift Supervisor

Little Piggy Cafe
2020-07 - Current
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Trained, scheduled and supervised workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Accurately completed end-of-day financial tasks worth over of $5000 cash and card transactions daily.
  • Applied security, safety and loss prevention strategies during shifts.

Duty Manager

Pho Vietnamese Kitchen
2017-11 - Current
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Maintained financial accuracy when handling over $10000 in revenue each day.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Assistant Store Manager

San Churro
2019-10 - 2020-07
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Supervised payroll corrections for accuracy and duplications.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Conducted store inventories once per quarter.

Education

Bachelor of Law (Honours) And Accounting

Queensland University Of Technology
2018-02 - Current

High School Diploma

Kedron State High School
2015-01 - 2017-11

Skills

Inventory control and record keeping

Conflict resolution techniques

Strategic Planning

Business administration

MS Office

Operations management

Document management

Multi-tasking ability

Efficient researcher

Case interpretation

Superior attention to detail

Analytical reasoning

Exceptional organization

Advanced computer proficiency (both PC and Mac)

Legal writing

Languages

Vietnamese

Korean

Interests

Music and Drama

Timeline

Shift Supervisor

Little Piggy Cafe
2020-07 - Current

Assistant Store Manager

San Churro
2019-10 - 2020-07

Bachelor of Law (Honours) And Accounting

Queensland University Of Technology
2018-02 - Current

Duty Manager

Pho Vietnamese Kitchen
2017-11 - Current

High School Diploma

Kedron State High School
2015-01 - 2017-11
Shu An LowAspiring Law And Accounting Student