Shruti Nasser
Summary
Senior Administration and Customer Support Team Leader with 8+ years of experience. in health care and e-commerce industry. A versatile, bilingual professional experienced in Office Administration, Operations, Customer Support, Social Media Escalation, Client Account Handling and Team Leading.
Overview
8
8
years of professional experience
Work History
Unit Clerk
Sidra Medicine
08.2021 - Current
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts and MoPH data base (Cerner).
- Managed financial documentations such as expense reports and invoices.
- Received and routed laboratory results to correct clinical staff members.
Customer Experience Team Leader
RKH Qitarat [Doha Metro]
01.2020 - 05.2021
- Lead customer experience agent's team situated in the metro station.
- Carried out day-day-day duties accurately and efficiently.
- Conducted station surveys on a daily basis to identify faults/issues.
- Collaborated with team members to achieve customer satisfaction.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared work/station related reports for Duty Coordinator/Line Controller.
- Participated in team-building activities to enhance working relationships.
Ward Admin Clerk
Al Ahli Hospital
06.2019 - 12.2019
- Handled insurance approvals and follow up.
- Maintains electronic records of all correspondence, reports and related materials.
- Received and processed OT stock into inventory management system.
- Served customers and followed outlined steps of service.
Senior Associate Escalations and Social Media
Rentomojo.com
03.2017 - 12.2018
- Taken care of escalations in Social Media platforms like Facebook, Twitter etc.
- Worked as a lead for operations and team co-ordination.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Prepared monthly indicator and dashboard reports.
Customer Delight Executive and Style Advisor
Fashionara Enterprises Pvt Ltd
01.2015 - 02.2017
- Taken care of the topmost customer base (VIP) and handled queries, concerns within the stipulated time.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Researched current fashion trends and competitor activity.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Handled escalations and ensured customer satisfaction.
- Handled incoming mail, calls and completed appropriate actions.
- Fulfilled customer refund requests and returns.
Sales Coordinator
Bridgeway shipping and Clearing Services
06.2013 - 07.2014
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Assisted GCC sales team with documentation and operational support.
- Handled major clients accounts and prepared daily/monthly reports and tasks.
- Prepared customer quotations and invoices.
Education
Master of Arts - Advertising, Public Relation & Marketing
YMCA
New Delhi, India05.2013
Bachelor of Arts - Philosophy
Delhi University
New Delhi, India05.2012
High School Diploma -
Delhi Public School
New Delhi, India05.2009
Skills
- Organization and Time Management
- Operational Requirements
- Inpatient Services
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Care
- POS Systems and Ordering Platforms
- Staff Meetings
- MS Office
- Excellent Communication
- Planning and Coordination
Accomplishments
- Used Microsoft Excel to prepare reports.
- Supervised team of 12 staff members in Doha Metro.
- Received Hi-Fi award for the best employee in Fashionara Enterprises.
- Successfully handled the role of a social worker of Leaders for tomorrow.
Languages
Hindi, Malayalam
Native language
English
Proficient
C2
Additional Information
- Qatar Visa Status: Residence Visa (Spouse Sponsorship)
- Date of Birth: 6th June, 1991
- Nationality: Indian
Timeline
Unit Clerk
Sidra Medicine
08.2021 - Current
Customer Experience Team Leader
RKH Qitarat [Doha Metro]
01.2020 - 05.2021
Ward Admin Clerk
Al Ahli Hospital
06.2019 - 12.2019
Senior Associate Escalations and Social Media
Rentomojo.com
03.2017 - 12.2018
Customer Delight Executive and Style Advisor
Fashionara Enterprises Pvt Ltd
01.2015 - 02.2017
Sales Coordinator
Bridgeway shipping and Clearing Services
06.2013 - 07.2014
Master of Arts - Advertising, Public Relation & Marketing
YMCA
Bachelor of Arts - Philosophy
Delhi University
High School Diploma -
Delhi Public School
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