Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonda Dunn

Customer Service

Summary

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Trustworthy individual with [Number] years of experience cleaning [Type] buildings. Dynamic organizational, [Skill] and [Skill] skills. Known for completing [Task] and [Task] within required timeframes. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

7
7
years of professional experience

Work History

Customer Service ,Safety Guide,Custodial Janitor

Block By Block
Houston, Texas
03.2020 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Safety Guide,Safety Ambassador,Flagger

Lane Staffing
Houston, Texas
08.2019 - 03.2020
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Recognized, documented, and advised on removal of hazards.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
  • Familiar with use of hand signaling procedures.

Head Cashier

Shipley Donuts
Madisonville, TX
04.2016 - 01.2019
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

GED -

Windham School District
Huntsville, TX
06.2013 - 11.2013

Skills

Report preparation

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Timeline

Customer Service ,Safety Guide,Custodial Janitor

Block By Block
03.2020 - Current

Safety Guide,Safety Ambassador,Flagger

Lane Staffing
08.2019 - 03.2020

Head Cashier

Shipley Donuts
04.2016 - 01.2019

GED -

Windham School District
06.2013 - 11.2013
Shonda DunnCustomer Service