Hi, I’m
Shirley Allen
Retired - Looking for work from home due to problem with way finding.
Grand Prairie,TX
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Outgoing Quality Assurance Manager with 28 years of managerial experience in Healthcare. Committed to high standards of product inspections and customer service with extensive knowledge of MS Word, Excel, PP use. Adept at collaborative with various departments for comprehensive quality control.
Overview
6
years of professional experience
Work History
Texas Department Of Health And Human ServicesFort Worth, TX
Quality Assurance Analyst
06.2016 - 08.2019
Job overview
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved six product quality objectives to meet product specifications.
- Identified 10 issues to increase productivity and boost workflows.
- Monthly monitored process checks for proper completion. Results showed improvement of 93%.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
- Reported problems and concerns to management through monthly and quarterly reports.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Inspected documentation of outcomes and compared results against standards to meet regulatory requirements.
- Documented and executed detailed test plans and test cases.
- Summarized and logged audit findings for reporting purposes.
- Conducted investigations into all questionable test results.
- Conducted analyses of 10 reported outcomes both in-process and Safety of patient processes.
- Audits of patient care outcomes, components and products.
- Completed ten compliance reports for quarterly compliance and outcomes.
Texas Health Resources
Chief Quality Officer / Lead Six Sigma Officer
Job overview
- Established analytical dashboards and proactively communicated to senior management quarterly. Results rose from 47% to 95% for identifying issues and making improvements.
- Reviewed postmortems for root-causing defect leakage between varying QA gates. 100% results in determined improvements in processes.
- Motivated team and promoted quality culture across company through Root Cause Analysis to identify breaks in processes and worked with Quality teams to improve outcomes.
- Drove new initiatives to improve software delivery and client implementation from QA perspective. Drove process for records analysis to identify flaws in system. Improvements/Outcomes went from 53% to 95%.
- Established analytical and tracked quality department goals and objectives. Monitored outcome results based on those goals and objectives. Results of improvements went from 67% to 95% in monthly comparison of outcomes monthly to monthly over period of three months.
- Applied coaching techniques and tools to support managers and team members in improving performance. Outcome 100%.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Collected production samples regularly and performed detailed quality inspections. Monthly reports from departments showed improvement of 93% (from 57% for departments identified over quarterly period.)
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Identified strategic goals for (3) non preforming departments and worked with department teams to identify necessary improvements. Performance results improved from 67% to 93%.
- Developed, trained and motivated teams; promoted culture of quality across company through regularly posting monthly reports of results to employees.
- Drove postmortems all efforts for improvement through root-cause analysis to identify leakage between varying QA gates.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
- Completed health audits across product releases and client implementations
- Motivated team and promoted quality culture across company
- Drove new initiatives to improve software delivery and client implementation from QA perspective
- Recorded, analyzed and distributed statistical information
- Reported production malfunctions to managers and production supervisors
- Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
- Led QS 9000 implementation certification effort and provided training to hourly and management employees
- Established analytical dashboards and proactively communicated to senior management about quality status of releases in development, and maintenance
Jenny Stuart Medical CenterMesquite, TX
Chief of Performance Improvement & Quality Mgt
06.2014 - 06.2017
Job overview
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Collaborated with Medical and intensive care departments to respond to questions and concerns regarding project details.
- Researched and compiled tailored monthly analytics and reports for senior management with MS Excel, Power Point, MS Word].
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Developed Quality metrics derived from raw company data to track improvements in organizational efficiency.
- Overhauled operational workflow to launch Six Sigma Program for Risk Management Root Cause Analysis Reporting platform.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed written documents and reports related to programs and operations.
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
- Presented results of mathematical modeling and data analysis to management or other end users.
- Devised modeling and measuring techniques using statistical and engineering methods.
- Leveraged analytical tools to provide insight and enhance performance.
- Developed, tracked and analyzed variance of all key performance measurements resulting in 96.5% in overall quality metrics.
- Led projects and analyzed data to identify opportunities for improvement
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours across night, weekend and holiday shifts
Education
University North Carolina Greensboro, NC
Master of Science from Nursing Administration & Quality Improvement
05.1995
University Overview
- 3.8 GPA
- Research Project: Impact of Use of adhesive tapes, on premature babies skin
- Results Statement: Paper type is the best adhesive type to use on infants less than 32 weeks gestations.
- Member of Phi Beta Cappa
University NC Greensboro, NC
Master of Science from Nursing Administration & Quality Improvement
05.1995
University Overview
- 3.8 GPA
- Phi Beta Cappa Member
- Research Project: Impact of Use of adhesive tapes, on premature babies skin
- Results Statement] Paper type is the best adhesive type to use on infants less than 32 weeks gestations.
Skills
- Raw Material Inspection
- Lean Manufacturing Methodologies
- Process Redesign
- Final Product Approvals
- Process Documentation
- Operational Efficiency
- Data Capture and Analysis
- Attentive and Observant
- Adaptability and Flexibility
- Quality Control Analysis
- Time Management
- Critical Thinking
- Systems Analysis
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Masters Degree in Nursing & Quality Management
Supervised team of Six Sigma Black Belts
Availability
See my work availability
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Available
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sunday
morning
afternoon
evening
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Timeline
Quality Assurance Analyst
Texas Department Of Health And Human Services
06.2016 - 08.2019
Chief of Performance Improvement & Quality Mgt
Jenny Stuart Medical Center
06.2014 - 06.2017
University North Carolina
Master of Science from Nursing Administration & Quality Improvement
University NC
Master of Science from Nursing Administration & Quality Improvement
Chief Quality Officer / Lead Six Sigma Officer
Texas Health Resources
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