Shelly Shelly
Charlottetown,PE
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Diligent Security professional with 2 years of experience monitoring facility staff and visitors to maintain order and safety.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
Charlottetown, PE
03.2022 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Supervisor
DURHAM REGION RHQ
Whitby, ON
09.2021 - 02.2022
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Security Guard
Neptune Security Services
Whitby, ON
08.2020 - 09.2021
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Interacted assertively but non-confrontationally with personnel and general public.
- Checked and verified photo identification prior to granting facility access.
Cashier and Server
Subiksha Foods
Toronto, ON
08.2020 - 02.2021
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Security Guard Officer
Titan Security Services
Etobicoke, ON
03.2020 - 08.2020
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Conducted regular patrols of key areas to spot and control security concerns.
- Permitted entry with escort for approved persons into secure locations.
Education
Diploma - Architectural And Engineering Technology
Centennial College of Applied Arts And Technology
Scarborough, ON06.2021
Skills
- Strong communication
- Report writing
- Superb surveillance skills
- Complaint Resolution
- Emergency Response
- Microsoft SharePoint
- Microsoft Excel
- File and Records Management
Timeline
Customer Service Representative
IO Solutions Call Center
03.2022 - Current
Security Supervisor
DURHAM REGION RHQ
09.2021 - 02.2022
Security Guard
Neptune Security Services
08.2020 - 09.2021
Cashier and Server
Subiksha Foods
08.2020 - 02.2021
Security Guard Officer
Titan Security Services
03.2020 - 08.2020
Diploma - Architectural And Engineering Technology
Centennial College of Applied Arts And Technology
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